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Window Vista & 7 iLok Helper crashes when synchronizing to your iLok account. This also causes APPCRASH errors when launching iLok authorized software.

This can be caused by incorrect Data Execution Prevention (DEP) settings:

To disable Data Execution Prevention (DEP) for Vista or Windows7:

– Open the system properties from system and security (from Control Panel, or
Start->right-click on Computer->Properties)
– Click the “Advanced System Settings” link in the left sidebar.
– Select the Advanced Tab
– In the “Performance” region select “Settings”
– Click the “Data Execution Prevention” tab in the Performance Settings box
– Select “Turn on DEP for essential Windows programs and services only”
– Click “Apply”
– Click “OK”
– Reboot your system.

Error message examples:

Problem signature:
Problem Event Name: APPCRASH
Application Name: ilokcom2.exe
Application Version: 3.1.0.8
Application Timestamp: 4b15ba76
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdbdf
Exception Code: e06d7363
Exception Offset: 0000b727
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 9889
Additional Information 2: 9889336c7ceae332d8ed4d7c0cafe6f0
Additional Information 3: e632
Additional Information 4: e632bc7dbadbcdb5f34caa92133fd2ea

Problem signature:
Problem Event Name: APPCRASH
Application Name: ProTools M-Powered.exe
Application Version: 8.0.3.250
Application Timestamp: 4b272069
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdbdf
Exception Code: e06d7363
Exception Offset: 0000b727
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: cb70
Additional Information 2: cb70fc1260a6e09c67c96546251a8135
Additional Information 3: 8077
Additional Information 4: 80775d6bf8718f85da1b847acd654f25