0% Interest for 24 Months! Learn more »
(800) 222-4700
  • Español: (800) 222-4701
Cart
NAMM Show Report

SweetCare®

Contact Us

We're here to help. Our award-winning tech support team is passionate about standing behind every purchase. Select an option below, and we'll help you get up and running with your new gear! It's part of the Sweetwater Difference.

Researching a Product?

Product Advice

Click here if you have technical questions about a product that you are researching or have not purchased yet.

Contact Us

Questions About a Product You Own?

Knowledge Base

Over 27,000 answers to the most common tech questions! Fast, free, and available 24/7.

Get Answers

Contact Tech Support

Can't find your answer in our Knowledge Base? Simply log in to contact our award-winning team. No account? It's easy to create one.

E-mail Address: Password:
iTips for using e-mail support.

Phone Support

Need to talk to a real, live support technician? Our team is standing by during these business hours (Eastern time in Fort Wayne, IN).

(800) 222-4700 x6400
  • Monday – Friday 9:00AM – 6:00PM
  • Saturday 9:00AM – 4:00PM
  • Current Sweetwater time is
    12:11 AM EST
iTips for using phone support.
Tips for using e-mail support
Before you contact us, you might try a few things first:
  1. Check manuals and documentation for answers. Look for keywords in tables of contents, indexes and appendices. Many manuals also include troubleshooting sections.
  2. Our Knowledge Base may already have a solution recorded for you. A simple keyword search for your question or problem may provide a quick answer.
  3. If you're experiencing a problem, try isolating the cause. For example, if you're getting noise on a recording, try a different microphone, a different cable, and a different input on your system – each one at a time – and listen to see if/when the problem goes away
  4. If your problem is software related, do you have the most current version of your software and/or hardware drivers? Updates can be found at the manufacturer's website.
Close
Tips for using phone support
When you do call, be prepared with some information so our expert techs can help you find a solution quickly:
  1. Have your Sweetwater account information ready, including name, address and phone number.
  2. Be in front of your system ready with details on the system you're using including: product names, hardware, software, and how you have the system set up and connected.
  3. Have software and operating system versions ready.
  4. Be prepared with details on the question or problem, including any error messages and when they happen.
Close