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SweetCare Remote Software Download

Our Tech Support team can assist you remotely!

We can provide online remote-access assistance for your Sweetwater-purchased hardware and software!

Sweetwater Tech Support can quickly and effectively help you using free remote-control software called TeamViewer. With your permission, our expert team can view and control your system in order to troubleshoot and get you back up and running as soon as possible.

TeamViewer and SweetCare® Remote have been thoroughly tested by our Tech Support team, and provide a highly secure remote maintenance solution. Your connection is established via fully encrypted data channels.

While you can download this software at any time, please contact our Tech Support staff at (800) 222-4700 ext. 6400 to discuss your troubleshooting needs.

TeamViewer Terms and Conditions

You are about to establish a shared PC session with a Sweetwater Tech Support advisor. By starting the TeamViewer Software, you acknowledge your acceptance of the following terms of use:

  • Sweetwater is not liable for any installed programs on your computer, including
    any computer protection (firewall or virus scanner). Data security is your sole responsibility.
    Liability is restricted to intentional and gross negligence.
  • Sweetwater is not liable for faults which we’re not responsible for, even if
    they occur at the time when the support is provided.
  • This service is only available during our normal business hours, subject to
    prior arrangement by telephone with our Tech Support advisors.
  • Your Tech Support advisor cannot access your computer without your express
  • Your Tech Support advisor cannot collaborate with you without your express
  • It is not possible for data to be removed from your PC unnoticed and without
    your authorization.
  • TeamViewer sessions are meant for remote support, not remote training.
  • It is your sole responsibility to protect and secure any confidential
    information prior to the start of the session.
  • Please be aware that when we connect, we see your entire screen or screens, not only the application we are helping you with. Therefore, please close or remove or cover up anything you would not want others to see or anything that might be offensive to someone else.
  • You can end the shared session at any time.
  • Lets Tech Support connect to
    your computer
  • Only YOU can initiate
    the connection
  • 100% secure method of
    remote control
Download for PC Download for Mac
TeamViewer and SweetCare® Remote have been thoroughly tested by our tech support team. They are trusted to be stable and problem free. Both applications are free to use for private use. We therefore expressly disclaim any responsibility or liability for any and all adverse effects. In the unlikely event either product causes problems, plesae contact our support team.