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SweetCare®

iLok Issues: Purchased license, still receiving “0 Days Remaining” message

If you’ve recently downloaded a software demo that requires an iLok license and then purchased the full license but are still getting a “trial expired” or “0 days remaining” message, it may be because the trial license is still on your iLok. For some reason, the trial license will fight with your full license and prevent you from using your software. To fix this, follow the instructions below on how to deactivate a license.

1. Plug in your iLok and launch iLok License Manager.

2. Sign in.

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3. Select your iLok.

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4. Select the license you want to deactivate.

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5. Click the deactivate button.

Screen shot 2013-07-25 at 5.19.40 PM

6. A confirmation dialogue will open. Click OK.

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7. Wait for the operation to be complete. It should not take long. There is a progress bar on the left side of the page.

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8. Another dialogue will open telling you the deactivation was successful. Click OK.

Screen shot 2013-07-25 at 5.20.42 PM

9. Wait just a few more seconds for the License Manager to update itself.

That’s it!