Following a recent ruling by the FCC regarding proposed “white space” consumer devices, Sennheiser is taking steps to assure users of wireless audio products that the sky will not fall after February 17, 2009 (which is the deadline for the digital TV conversion). Anticipation of these changes has caused plenty of anxiety for many customers, but there is good news: not only have a variety of safeguards been put in place by the FCC ruling to help prevent interference between the unlicensed consumer devices and RF wireless microphones, but Sennheiser is also launching enhanced customer service and support programs. As a first step, Sennheiser is offering a free initial phone consultation service to help answer questions from users and to address each individual situation. Anyone wishing to receive a call from an RF specialist regarding the operation of any wireless mic or monitoring device after February 17, 2009, may sign up on the company’s dedicated website. Higher level services will also be offered, including on-site spectrum analysis, frequency coordination, and service contracts.
