The East West library I bought isn’t showing up in the PLAY Engine!

If you don’t see the library title in PLAY’s Favorites window:

Do a control+click (Mac) or a right-click (PC) in the Favorites window and choose “Add Another Product Library.” In the window that opens, navigate to the “Instrument” folder for the missing library on your hard drive and click Choose. Note: for Symphonic Orchestra Platinum, point each respective orchestral section to its appropriate subfolder within the Platinum Instruments folder and repeat this process until all 4 orchestral section are in the Favorites window.

If you do see the library’s name in the Favorites window, but it displays no files:

In the Browser, control+click (Mac) or right-click (PC) on the product title and choose to “Set Product Library Directory.” Navigate to the library’s “Instrument” folder and click choose.

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