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NAMM Sneak Peek

SweetCare®

While installing or uninstalling Sony Media software, “Error 1402″ appears and “Could not open key” message displays. How do I work around this?

Step one: Backup the registry

Note: it is always a good idea to backup your registry before making any changes to it. There is always the possibility of changing or deleting a critical setting causing you to have to reinstall the whole operating system. Sweetwater cannot assume any responsibility for incorrect use of registry editing tools.

How To Backup, Edit, and Restore the Registry in Windows XP and Vista: http://support.microsoft.com/default.aspx?kbid=322756

How To Backup, Edit, and Restore the Registry in Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;en-us;322755

How To Backup, Edit, and Restore the Registry in Windows 95, Windows 98, and Windows Me: http://support.microsoft.com/default.aspx?kbid=322754

Step two: Change registry permissions

a. Leave the error message on the screen.

b. Go to the Start menu in the lower left corner of the computer monitor and select Start Run.

c. Type Regedit32 in the field provided and press OK. This will open the Registry Editor. In Windows 2000, there will be multiple open windows.

d. Scroll to the top of the Registry Editor window. Locate and click on the + sign next to HKEY_LOCAL_MACHINE to open it. (It is a separate window in Windows 2000.)

e. Open the Permissions screen for the Software key:

For Windows XP: Locate and right-click the Software key and then select Permissions.

For Windows 2000: Locate and click the Software key. Click Security and then click Permissions.

f. Verify that Administrator is highlighted and place a check in the Allow box for Full Control and Read if they are not currently checked. Click OK to accept these changes.

g. If System is missing from the Group or user names list, click Add and then type in System. Click OK to add this group. Verify that System is highlighted and place a check in the Allow box for Full Control and Read if they are not currently checked. Click OK to accept these changes.

h. Click File (in the upper-left corner) and then click Exit. (Windows 2000: Click Registry then click Exit.)

i. On the task bar, select the error message and then click Retry. The installation should continue. (If there is no retry option, click OK, then the install will do a rollback. When this is complete, reinstall the software)

Step three: Restore a backup copy of the registry if a problem occurs

If you have issues with your computer after editing the registry you can restore the registry by using the steps in the links at the top of this article on how to backup, edit and restore the registry. Only restore the registry if you experience problems with your computer. By restoring the registry, you will cancel out the changes made in the above steps.