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“An error occured starting *PROGRAMNAME*. The reason for the error could not be determined” using SONY software.

This error occurs only under Windows XP. It occurs due to the fact that the machine in use has Terminal Services disabled. Our software supports Windows XP “Fast User Switching” and this uses Terminal Services.

-From the Start menu, choose Control Panel. The Control Panel appears.
-Double-click the Administrative Tools icon. The Administrative Tools window appears.
-Double-click the Services icon. The Services window appears.
-Scroll down until you see Terminal Services.
-If the Startup type value is Disabled, double-click the value to display the Properties window.
-If the Startup type value is Manual, skip to step #7.
-In the Properties window, choose Manual from the Startup type drop-down list.
-Click OK to close the Properties window.
-In the Services window, right-click Terminal Services and choose Start from the shortcut menu.

Once Terminal Services are re-enabled, the error on startup should disappear.