My Focusrite Scarlett interface will not connect to my PC (with an Intel Celeron processor).
Focusrite has been made aware of an issue between their Scarlett range of interfaces and the following CPUs:
- Celeron N2815
- Celeron N2820
- Celeron N2830
Symptoms may include incessant chiming sound and notification that the device is being connected and disconnected.
Here is their statement on the matter:
We have determined that this is due to a power mismatch between the audio interface and the power supply seemingly used with the above CPUs, effecting how the interface behaves under certain conditions.
If you are running a PC with one of the above chipsets, we would recommend using a powered USB hub in order to resolve the issue.
Below are some powered USB hubs we have tested as working, other powered hubs may work but have not been tested at this time, testing a hub before you purchase is always preferable if possible. Please note that the hub must be powered from the mains in order to resolve the issue, bus-powered hubs will not work.
We will update this list as additional hubs are tested:
TRUST UK HU-5540
TRUST USB 3.0 Hub 4-Port
Belkin USB 2.0 Hub 7-port
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