I can’t get the ILok dongle to install correctly on my Windows 98SE/ME system. It always comes up as an unknown device in device manager. Why? How do I fix this?
The 001 Factory Install Notes require you to insert
the iLok USB SmartKey before running the PACE System
Files Setup and the Factory Plug-In installers. This
can present a problem since Windows 98SE/Me will
detect the iLok but will not have drivers loaded for
it. The iLok may show up in the System
Properties/Device Manager under the heading Other
Devices, illustrated with a yellow question mark. Even
after installing the PACE System Files Setup and
Factory Plug-Ins, Windows will not recognize the iLok
and the plug-ins will not load as authorized versions
when Pro Tools is launched.
For Windows to recognize the iLok correctly, go to:
1) Control Panel > System Properties > Device Manager
> Other Devices
2) Highlight the iLok and select Add/Remove
3)Close the System Properties and restart the computer
By removing the generic iLok listing from the Device
Manager, the system will re-detect the iLok when you
restart the computer. Windows will load the PACE
drivers and the iLok will now show up in the Device
Manager under Dongles > USB iLok Driver. Your plug-ins
will load correctly when Pro Tools is launched.
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