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I cannot get on the internet with my Creation Station. What could be wrong?

There are actually many things that could be worng. Follow this guide to verify that it is not the Creation Station that is at fault.

1. Make sure the Ethernet port is visible in the Device Manager. You can check the Device Manager by right-clicking on My Computer, and selecting Manage, then Device Manager, or by going to Start > Control Panel > System > Hardware > Device Manager. The ethernet port will be listed under the Network Adapters category.
* If it appears with a red “X” over it, then it is disabled. Right-click on it and select Enable.
* If it shows up with a yellow “!” next to it, then it is not installed correctly. Right-click on it and select Update Driver. Leave the wizard on the default settings, and click Next on each page to re-install the driver.
* If it shows up with a yellow “?” next to it, then the driver is not installed. You will need to manually install it, either from the motherboard CD o from the motherboard driver download site (see below for instructions on downloading a driver for an Asus motherboard).
* If it does not show up at all, then it may not be enabled in the BIOS.
2. To enable the ethernet port in the BIOS, first enter the BIOS by pressing the delete key repeatedly on startup. Using the arrow and Enter keys, navigate to Advanced > OnBoard Devices Configuration, and make sure the “LAN” device is set to Enabled (or Auto…really, anything that is NOT “Disabled”). Press F-10, then Enter to save the change and reboot. Go back to Step 1 after it is enabled in BIOS.
3. If the ethernet port is enabled in BIOS, and does NOT have a “!,” “?,” or “X” next to it in the Device Manager, and you’re still unable to get online, then you may have to disable proxy settings. In Internet Explorer, go to Tools > Internet Options > Connections > LAN Setting, and make sure the “Use a proxy server…” box is NOT checked. Instead, check the “Automatically detect settings” box, and then press “OK” to close these windows, and try again. You may need to restart your router/modem at this point, and possibly reboot the computer to establish a connection.
4. If you STILL cannot get online, then their is likely a problem with your ISP (Internet Service Provider). Contact them, as 90% of connection problem at this point are on the side of the Provider.
5. If the provider cannot get the connection established, then you may have a bad ethernet port. Contact Technical Support to verify this.

To get the latest ethernet drivers for your Creation Station, follow these steps:

1. Go to http://support.asus.com/default.aspx?SLanguage=en-us
2. Click the Download link on this page.
3. In the “Input Model to Search” box, type in your motherboard model and press “Search Info”. This always begins with the letter “P,” and can be found in one of a few places:
* On systems newer than November 2007, this is located on a sticker on the case. Rack-mounted systems have the sticker inside a rack door, while tower cases have the sticker mounted on the underside of the top panel.
* All Creation Stations ship with the motherboard manual included in either a small cardboard box, or an anti-static accessories bag. The motherboard model is printed on the front cover of the motherboard manual.
* As a last resort, you can look on the board itself. The motherboard model is printed in large, white lettering, usually very close to the RAM slots. If you cannot locate it there either, you can call us to verify.
4. You will see a list of matches based on what you entered for the motherboard model. Make sure to click on the exact one. For example, entering “P5K” brings up 29 different models. If you only have the P5K, then just choose the P5K.
4-b. You may get a pop-up window prompting you to choose an operating system. For most cases, this is simply Windows XP (unless you have had Vista or XP x64 installed, in which case you’ll choose that OS).
5. Choose the LAN option from the list of available driver categories.
6. Select the driver with the highest version number that is NOT a beta driver. Beta drivers are listed with red lettering next to them. The Download From area has the actual links. Choose the Global download site.
7. When the download window comes up, select the “Save” option, and save the file to your desktop.
8. Once it is downloaded, double-click on the file to install it.

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