Sennheiser has announce several new RF consultation and support services for owners of Sennheiser wireless gear:
- NO-CHARGE HELP-DESK — For immediate technical support, customers can obtain free RF wireless advice by contacting Sennheiser’s Help Desk. The complimentary service includes a free wireless system evaluation, as well as responses to other wireless-related inquiries.
- PERFORMANCE GUARANTEE — Each Sennheiser RF component and system includes a two-year warranty. In addition to this warranty, Sennheiser now offers a Performance Guarantee for new purchases. Sennheiser will retune or replace any system operating below 698 MHz, which will be illegal to operate by an eligible licensee according to any changes to FCC rules that become effective within the warranty period. This new safeguard is exclusive to Sennheiser.
- ENHANCED ASSISTANCE — Enhanced Assistance service may be purchased with new system purchases up to 16 channels. Sennheiser will review specified equipment list, coordinate the frequencies for the system for a fixed location, and provide factory setup and testing before shipping.
- LARGE SYSTEM CONSULTATION — This advanced service is for new system purchases greater than 16 channels. Sennheiser will perform a review of intended venue blueprints, system design, component list, frequency coordinate the system for a fixed location, and provide factory setup and testing before shipping.
- SPECTRUM SWEEP CONSULTATION — This large system design assistance includes an on-site spectrum sweep, complete analysis, and a comprehensive written report. Based on this report, Sennheiser will design the system, provide component list, frequency coordinate the system for a fixed location, and provide factory setup and testing of the new system before shipping.
- PLATINUM SERVICE — For multi-venue campuses, properties, or major tours. Sennheiser will provide complete and continuing design assistance, annual on-site frequency sweep, new purchase coordination, annual wireless system maintenance, and free on-site service and repair for critical issues. A critical issue means that the system is down, production cannot be conducted, or the customer is experiencing continual failures as a result of the issue.
- RACK ‘N ROLL — Sennheiser now offers the service of installing Sennheiser RF wireless systems into rack cases, providing a turnkey solution shipped directly from the factory for an 8-system rack or a 16-system rack. Price includes the rack case, Enhanced Assistance service, and integration of the wireless systems into rack but not the cost of the wireless systems.
