Native Access FAQ
Q. Does Native Access replace the NI Service Center?
The NI Service Center will continue to support older operating systems and older Native Instruments products. Products released with or after KOMPLETE 11 will be supported exclusively by Native Access.
Q. My NI product doesn’t show up in Native Access. What now?
At launch, in August 2016, Native Access supports all KOMPLETE Instruments and Effects (from KOMPLETE 9 onwards) and MASCHINE Expansions. Support for further products, including MASCHINE and TRAKTOR software, will be added successively.
Q. I bought a hardware product. Do I have to register it?
Yes. When you register your hardware, Native Access will automatically scan your account and register the included software. If Native Access doesn’t know that you have the hardware, it can’t provide your software.
Q. Can I customize the install locations of my products?
Yes. The first time you install something using Native Access, you will be asked to confirm the default install location of your products. You can provide separate install locations for applications (MASSIVE, MONARK, KONTAKT, etc.) and their respective libraries where applicable. It is strongly advised that you install all your sample libraries on one hard drive. If your computer’s built-in hard drive is not big enough to store all the samples in your libraries, an external hard drive is recommended.
For further information, please read this Knowledge Base article from Native Instruments to learn how to customize install locations.
Q. Do I have to install all my products at once?
No. Native Access lets you choose which products you install and when.
Q. How do I use Native Access on multiple computers?
The end user license agreement (EULA) for Native Instruments products allows the simultaneous installation on two computers (three computers for all versions of MASCHINE and KOMPLETE), as long as only one installation is used at any given time.
It is not necessary to ‘deactivate’ an existing installation in order to activate the product on an additional computer, but due to the license agreement, you’re required to uninstall the product from the previously used computer.
Please note that Native Instruments reserves the right to disable an account or serial number if it has reason to believe that the license agreement has been violated.
Q. My music production computer isn’t connected to the internet. How do I install and update my products?
Native Access requires an internet connection in order to install and update your products.
Q. Will Native Access work on older operating systems?
Please refer to the system requirements for Native Access.
When you need help, Sweetwater has the answers!
Our knowledge base contains over 28,000 expertly written tech articles that will give you answers and help you get the most out of your gear. Our pro musicians and gear experts update content daily to keep you informed and on your way. Best of all, it’s totally FREE, and it’s just another reason that you get more at Sweetwater.com.
Offer applies only to single-receipt qualifying purchases. Select manufacturers may require that only the manufacturer’s products qualify towards the minimum purchase amount needed to be eligible for promotional financing. Otherwise, an invoice that meets the minimum purchase amount and contains at least one qualifying manufacturer product is eligible for promotional financing. No interest will be charged on promo purchase balance, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Regular account terms apply to non-promo purchases. New Accounts as of 07/31/2025: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
Offer applies only to single-receipt qualifying purchases. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Accounts as of 07/31/2025: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
The estimated required monthly payment shown which excludes taxes and delivery equals the amount financed divided by the number of months in the promo period, rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to this rounding. These payments apply only with the financing offer shown. If you make these payments by the due date each month, you should pay off this amount financed within the promo period, if it is the only balance you are paying off. If you have other balances on your account, this payment will be added to any other minimum monthly payments.
Applies only to select items from this manufacturer. Ask your Sweetwater Sales Engineer for more details.