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eLicencer Control Center doesn’t recognize my Steinberg/VSL key.

First it is import to make sure you have the most current eLicenser and driver installed.

http://www.elicenser.net/latest_downloads.html

Does the Steinberg key appear within Windows Device Manager? If so, please follow the directions below.

[PC Windows] Please do a reinstallation of the eLicenser Control Center in “Overwrite” mode by following these steps:

Unplug all USB-eLicensers

[Windows XP]
Go to Windows “Start” menu, select “Run”, enter “cmd” and press [ENTER] -> this opens the command console window. Drag and drop the downloaded eLicenserControlSetup.exe file from your desktop into the command window to add its path to the command prompt.

[Windows Vista / Windows 7]
Click on the Windows logo in the task bar.
Enter “cmd” (without the quotation marks) and right-click the cmd entry in the result list. Choose “Run as administrator” (important!)
Enter the complete path to the eLicenserControlSetup.exe
Now add the overwrite option by typing ” /o” (without the quotation marks) and notice the space between the path/filename and the “/o” option.

A valid command line should look like this now:
“…\any path\eLicenserControlSetup.exe” /o

Press [ENTER], this starts the eLCC installation in overwrite mode.
Now reboot your PC, when Windows has finished booting connect one USB-eLicenser at a time, allowing the Windows Hardware Detection to install each key automatically.

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