SweetCare Remote Software Download
Getting Started with SweetCare Remote
Our Sweetwater Support team can assist you remotely! We can provide online remote-access assistance for your Sweetwater-purchased hardware and software.
Sweetwater Support can quickly and effectively help you using free remote-control software called Splashtop. Our expert team can view and control your system to troubleshoot and get you back up and running as soon as possible with your permission.
Splashtop and SweetCare® Remote have been thoroughly tested by our Sweetwater Support team and provide a highly secure remote maintenance solution. Your connection is established via fully encrypted data channels.
While you can download this software at any time, please contact our Sweetwater Support staff at (800) 222-4700 ext. 6400 to discuss your troubleshooting needs.
Please note this service is for troubleshooting only. We cannot provide remote training for your software or hardware.
- Lets Sweetwater Support connect to your computer
- Only YOU can initiate the connection
- 100% secure method of remote control
macOS Security Settings
Enable all required security and privacy settings for your PC or Mac computer to continue with Splashtop remote software.
Sweetwater Terms and Conditions
You are about to establish a shared remote connection with a Sweetwater Support specialist. By starting the Splashtop software, you acknowledge your acceptance of the following terms of use:
- Sweetwater is not liable for any installed programs on your computer, including any computer protection (firewall or virus scanner). Data security is your sole responsibility.
- Liability is restricted to intentional and gross negligence.
- Sweetwater is not liable for faults that we’re not responsible for, even if it occurs at the time when the support is provided.
- Splashtop sessions are meant for remote support, not remote training.
- This service is only available during normal business hours, subject to prior arrangement by telephone with our Sweetwater Support specialist.
- Your Sweetwater Support specialist cannot access your computer without your expressed consent.
- Data cannot be removed from your computer unnoticed and without your authorization.
- It is your sole responsibility to protect and secure any confidential information before the start of the session.
- When we connect, please be aware that we see your entire screen or screens, not only the application we are helping you with.
- You can end the shared session at any time.