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I installed an audio card and now my PC won’t boot. How do I get it to work?

First, try physically removing the card from the system. This will allow your PC to boot as normal.

Reinstall it to another PCI slot or two to see if this solves the problem. If not, the driver probably failed to install properly and has misconfigured the card to cause a conflict. To remove the card, you can try this with the card in and with the card out of the system, whichever works.

When your computer starts to boot into Windows (just before the booting Windows screen comes up), hold the F8 key. This will take you to the startup menu. Select Safe Mode with the cursor keys and hit enter.

This will boot into safe mode, where no major drivers are loaded. Most of the hardware in the computer is disabled in this mode, and your screen will be at 640×480 at 16 colors. It will look a bit ugly, but this is normal. Go into your device manager (right-click My Computer, go to Prooperties, Device Manager) and go into your Sound, Video, and Game controllers. Verify that there are not two or more identical items listed (if so, remove them all) and find your audio card driver which caused the problem. Remove it and reboot.

Simply allow the computer to reload the driver once more. If this still fails, you should check for an updated driver on the manufacturer’s website or call Sweetwater Tech Support.

When you need help, Sweetwater has the answers!

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Offer applies only to single-receipt qualifying purchases. Select manufacturers may require that only the manufacturer’s products qualify towards the minimum purchase amount needed to be eligible for promotional financing. Otherwise, an invoice that meets the minimum purchase amount and contains at least one qualifying manufacturer product is eligible for promotional financing. No interest will be charged on promo purchase balance, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Regular account terms apply to non-promo purchases. New Accounts as of 07/31/2025: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.

Offer applies only to single-receipt qualifying purchases. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Accounts as of 07/31/2025: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.

The estimated required monthly payment shown which excludes taxes and delivery equals the amount financed divided by the number of months in the promo period, rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to this rounding. These payments apply only with the financing offer shown. If you make these payments by the due date each month, you should pay off this amount financed within the promo period, if it is the only balance you are paying off. If you have other balances on your account, this payment will be added to any other minimum monthly payments.

Applies only to select items from this manufacturer. Ask your Sweetwater Sales Engineer for more details.