iMic: I just upgraded to OS 10.2.8 and my iMic does not show up in my Sound Preference pane anymore.

There is some discussion on various websites concerning the compatibility of the iMic with the new operating system upgrade from Apple to 10.2.8. There are a few instances where folks are upgrading to the new OS 10.2.8 and then finding that the iMic no longer functions. We have done some testing and we have determined that the issue exists only with a very few and limited number of iMics. These early iMics were first released over 3 years ago and were designed and released before the first versions of OSX were available. When upgrading 10.2.8 this older version of the iMic will no longer show up properly in the “SOUND” preference pane. Under the “INPUT” tab the iMic will still show up as “iMic USB audio adapter” but in the box labeled “Settings for selected device” it will say “there are no settings available for the selected device”. This is the condition that is caused by the 10.2.8 update as it relates to this one particular version of the iMic. If you are experiencing anything else that is not exactly as outlined here then you are most likely having a separate issue with USB audio and you should contact us directly for resolution.

The affected iMics can be easily identified by using the Apple System Profiler to determine the exact model of the iMic you are using. To access your system profiler all you have to do is click on your desktop to bring up your finder. Now click on your Apple in the upper left hand corner of the screen and go down to “about this Mac”. Click once and a box will open. Click on the button called “more info”. When it opens click on the second tab called “devices and volumes”. Find the frame called ” USB Information” and follow the USB Bus tree from left to right until you find a device called “iMic USB audio system”. Click once on the triangle on the left and the box will open.Look for the “product ID” info. It will give you a number. If that number is “1056” then you have an older iMic that is effected by this 10.2.8 OS upgrade from Apple.

We are offering a product exchange program that allow you to upgrade your old iMic that is designed to support all versions of OSX that have been released so far by Apple. The cost of the new iMic is only $15 plus shipping. The full cost of the iMic is normally $39.99. The only iMic that is eligible for this offer are the ones with the “1056” product ID. No other iMics are affected by the 10.2.8 upgrade, therefore no other iMics can be upgraded at this special price. All the iMics have the same audio specs and quality. The early iMic just came out before OSX came out so it is not as fully compatibly as the other iMic. We do not recommend any other solution such as changing out drivers or any other such remedy as suggested by several websites. We recommend that you allow us to upgrade your older iMic to at newer one that will function correctly in the latest OS update from Apple. You can contact us directly at 615-399-7000 M-F 9-6 central for the quickest service.

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