If you’re having trouble with Pro Tools, try trashing preferences. It’s a great way to reset Pro Tools to its default settings while leaving your work untouched.
Before you get started, Save your session and Quit Pro Tools. The steps below won’t have any affect if Pro Tools is running while you trash preferences. The steps below are organized by operating system (Mac or Windows) and Pro Tools version.
1. With Finder as the active application, click on the Go menu, hold the Option key and click Library.
2. Click on the Preferences folder and delete the following items:
3. Open the Trash, click Empty, then Empty Trash .
A quick way to access this location: