I’m having problems installing my MOTU PCI-324 card in Windows. What can I do?
Windows troubleshooting with Motu Audio Hardware
(2408, 24i, 1224, 308, for PC)
If the computer is unable to completely boot up because of a possible
conflict it may just be the case that you installed the Wave Driver. As soon
as the computer boots up Windows will try and initialize the Wave Driver.
Try booting up in Safe Mode or try removing the Motu Audio software with the
Add/Remove Programs Control Panel and restart. Reinstall the software and
only choose to install the PCI-324 ASIO driver, not the Wave Driver. Then
Restart again.
Note:You can install and use both the PCI-324 ASIO Driver and the PCI-324
Wave Driver at the same time. However, if you do encounter a hardware
conflict you may have trouble getting the computer to finish booting up
since the Wave Driver is always loaded at boot up. The above tip is for
troubleshooting only.
In Device Manager, get information on the PCI-324 card under Sound, Video,
and Game Controllers. Under the General Tab, is the device working properly?
Are there any Memory or IRQ conflicts reported under the resources Tab?
Double click on Computer at the top of this list in Device Manager and look
at the IRQ list. Is anything sharing an IRQ with the PCI-324 card? The
PCI-324 card should have it’s own IRQ. If the PCI-324 card is sharing an IRQ
with “IRQ holder for PCI steering” this is an exception and it is perfectly
fine.
Sometimes you may be able to assign a different IRQ to the PCI-324 card by
changing PCI slots. However, Windows assigns an IRQ to the hardware as it is
recognized by the system. If you are still having difficulty assigning an
available IRQ to the PCI-324 card you should contact the manufacturer of the
computer. They should be able assist you with going into your BIOS and
determining which IRQ’s will be Plug and Play and which ones will not. This
should help assign any available IRQ’s to hardware that could use them.
Very few Video cards could cause a major conflict with the PCI-324 card. It
is possible for a Video card that uses a large amount of bandwidth to
possibly cause artifacts in your audio. Set the monitor resolution as low as
possible to see if your problem persists. Right Click on the desktop and
choose properties. Choose the Settings Tab and choose a resolution of 256 or
16 colors. Hitting the Advanced button you can also choose the Performance
Tab and try setting the Hardware acceleration to None, if you have the
option. You may have to restart for these changes to take effect. Now launch
either of the PCI-324 Consoles or launch your host software and see if the
artifacts persist.
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