Checking For Shipping Damage
It’s time for a brief lesson in the way shipping companies work. We’ve been down this path before on inSync, but we can never say this too many times. We ship and receive hundreds of products every day here at Sweetwater. From time to time something arrives (to us or from us) with shipping damage. These problems are very rare given how much stuff comes in and out of here (way less than 1%). The shipping companies we deal with are very good normally. Nevertheless strange things can happen from time to time. If you suspect your shipment has been damaged you should contact our service department right away as we can help you get a resolution faster than dealing directly with the shipper (another value of shopping at Sweetwater).We occasionally do run into difficulty, however, with what is known as “concealed shipping damage.” This is a very rare occurrence where the box and maybe even the unit inside it look fine, but there has been a shock sufficient enough to damage an internal component. For this reason (and other reasons that should be obvious) it is imperative that you immediately open each item you receive from anyone and examine the contents, testing equipment where applicable. You only have 14 days from delivery to file a damage claim so it is incumbent upon you to use due diligence and do this examination even if you do not plan to use your new toy for a while. Many of our customers are building rooms where the equipment they are buying may not be put in to use for weeks, or even months. You need to check out your shipments as soon as they arrive regardless of when you plan the use the equipment. This is your responsibility. In fact, our service department recommends that you leave any new equipment turned on for two or three days before putting it in to service in order to find any potential infantile failure problems (see WFTD infantile failure). The ball is in your court.
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Offer applies only to single-receipt qualifying purchases. Select manufacturers may require that only the manufacturer’s products qualify towards the minimum purchase amount needed to be eligible for promotional financing. Otherwise, an invoice that meets the minimum purchase amount and contains at least one qualifying manufacturer product is eligible for promotional financing. No interest will be charged on promo purchase balance, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Regular account terms apply to non-promo purchases. New Accounts as of 07/31/2025: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
Offer applies only to single-receipt qualifying purchases. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Accounts as of 07/31/2025: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
The estimated required monthly payment shown which excludes taxes and delivery equals the amount financed divided by the number of months in the promo period, rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to this rounding. These payments apply only with the financing offer shown. If you make these payments by the due date each month, you should pay off this amount financed within the promo period, if it is the only balance you are paying off. If you have other balances on your account, this payment will be added to any other minimum monthly payments.
Applies only to select items from this manufacturer. Ask your Sweetwater Sales Engineer for more details.