Critical Support for Your Pro Tools|HD System!
Avid's Standard Support helps you avoid downtime and frustration by providing you with vital support for your Pro Tools|HD or Pro Tools|HDX system. At Sweetwater, we understand the importance of fast and reliable technical support, that's why we stand by Avid Standard Support. Take care of minor issues as soon as they arrise, with Avid's comprehensive 24 x 7 online support. And if you require personal assistance, Avid's highly trained team of experts will ensure that you're back up and running as soon as possible. Simply put, no professional production system should be without Avid Standard Support.
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Avid's Standard Support for Pro Tools|HD and Pro Tools|HDX Systems at a Glance:- Highly qualified expert assistance
- Excellent 24 x 7 online resources
Hopefully, you'll never need to find out for yourself how incredible Avid's support staff is. But if you do need to give them a call, we're sure you'll be impressed. With Avid Standard Support, you get regular business hours access to Avid's global team of experts, five days a week, nine hours a day. The tools and training Avid's support staff can provide will help you recover as quickly as possible. They can even perform remote diagnostics! What's more, Avid Standard Support features unlimited service requests, so you can always feel free to call.
Excellent 24 x 7 online resourcesFor smaller technical issues, you can always turn to Avid's extremely useful 24 x 7 online resources. Available through Avid's Standard Support service, these resources give you access to a massive knowledge base that's easy to use. You'll find answers to most common Pro-Tools-related issues in no time. You can also participate in member-exclusive user forums and get instant access to your service case status, with Avid's Standard Support.
Avid's Standard Support for Pro Tools|HD and Pro Tools|HDX Systems Features:- Avid's amazing, proactive support network, including personal support and 24 x 7 online resources
- Access to assisted support via telephone, email, chat - 9 hours a day, 5 days a week
- Most problems handled within 1 business day
- Unlimited number of service requests
- Customer-defined severity level
- Remote diagnostics
- Onsite support available with 7 day lead time (optional fees may apply)
- 24 x 7 online access to knowledge base, product forums, and case status