Registering Your Digidesign Product
Registering Your Digidesign Product
In order to qualify for registration as a new system, the Digidesign product must have been purchased new from an Authorized Digidesign Dealer. Please see the Dealer Locator page in the About Us section of the website for Authorized Digidesign Dealers worldwide.
For more information on what registration entitles you to, please see the registration booklet included with all retail Digidesign product packages.
Authorized US Digidesign dealers do not sell Digidesign products on eBay.com or other online auction sites in the US. If you purchase a Digidesign product from an online auction site, you may be purchasing from someone other than an Authorized Digidesign Dealer, and your product may not be registered as a new product.
If you do not have a receipt with an authorized dealer’s name on it (see list of Authorized Digidesign Dealers), then you did NOT buy from an authorized dealer even though it may have been advertised as such. This product will then be considered as used or previously owned and is not entitled to free Technical Support or free software upgrades. Some companies do have authorized online stores, such as Musician’s Friend (the online outlet for Guitar Center stores), but they are not allowed to sell on auction sites such as eBay.
Online Product Registration
In 2005, Digidesign introduced a new online registration process for new products that include an online registration card. For information on this process, please see the Digidesign Product Registration section of the website.
Click on “Register Your Product” for an example of the online registration card included with new systems manufactured in February 2005 and later.
If you purchased a new Pro Tools core hardware system (Pro Tools|HD, Digi 002, Digi OO2 Rack, Mbox 2 Pro, Mbox 2, Mbox), please make sure to register both your core hardware unit and any additional software included such as the HDpack, Ignition Pack, or Factory Bundle at the Digidesign Online Registration section of the website.
For support purposes and eligibility for free updates, the actual hardware unit must be registered, not just the additional software.
Products manufactured by Digidesign prior to February 2005 do not include the registration card that will allow you to register online. These older products include a registration booklet with a white registration form that you must mail or fax to Digidesign.
Registration Alert for Mbox 2 Pro Owners
For important information about registration that may apply to you, please see the following article:
Registration Alert for Mbox 2 Pro Owners
Previous Product Registration – Mail or Fax
If an online registration card was not included with your new product purchase, please fill out the white registration card included with the purchase and either mail it in or fax it to 650.731.6384 marked “Attention: Registration”. To fax from outside of the US, use the fax number for your Local Digidesign Office or fax to the US registration fax number: 001-650-731-6384.
If you did not receive a registration card, please fax a copy of your original sales receipt from an Authorized Digidesign Dealer with all serial numbers clearly displayed on the fax. Hardware serial numbers can be
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Offer applies only to single-receipt qualifying purchases. Select manufacturers may require that only the manufacturer’s products qualify towards the minimum purchase amount needed to be eligible for promotional financing. Otherwise, an invoice that meets the minimum purchase amount and contains at least one qualifying manufacturer product is eligible for promotional financing. No interest will be charged on promo purchase balance, and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Regular account terms apply to non-promo purchases. New Accounts as of 07/31/2025: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
Offer applies only to single-receipt qualifying purchases. No interest will be charged on the promo balance if you pay it off, in full, within the promo period. If you do not, interest will be charged on the promo balance from the purchase date. The required minimum monthly payments may or may not pay off the promo balance before the end of the promo period, depending on purchase amount, promo length and payment allocation. Regular account terms apply to non-promo purchases and, after promo period ends, to the promo balance. New Accounts as of 07/31/2025: Purchase APR is 34.99%. Penalty APR is 39.99%. Min Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
The estimated required monthly payment shown which excludes taxes and delivery equals the amount financed divided by the number of months in the promo period, rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to this rounding. These payments apply only with the financing offer shown. If you make these payments by the due date each month, you should pay off this amount financed within the promo period, if it is the only balance you are paying off. If you have other balances on your account, this payment will be added to any other minimum monthly payments.
Applies only to select items from this manufacturer. Ask your Sweetwater Sales Engineer for more details.