My OS X Mac stopped responding (aka “crashed” or “froze”). How can I fix this?
If your Mac isn’t responding to your clicking, typing, or mouse movements, try these steps to get your Mac back on track. Please note that you will lose any unsaved changes in all open applications.
1 Try quitting applications by pressing Command-Q to see if that jump starts your Mac.
2 If that doesn’t work, see if you can Force Quit applications by pressing Command-Option-Escape, selecting an application in the resulting window, and clicking Force Quit.
3 If your Mac still isn’t responding, or won’t allow you to do steps 1 or 2, try restarting your computer by pressing the power button, then clicking Restart in the dialog that appears.
4 If your Mac doesn’t respond to your restart request, press and hold the computer’s power button until your Mac shuts down. Wait 10 seconds and then restart the computer.
5 If your Mac is still unresponsize, shut down your Mac as instructed in the previous step, then unplug your computer from its power source. Wait about 30 seconds and then plug the power cord back in and start up your Mac.
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