0% Interest for 24 Months! Learn more »
(800) 222-4700
  • Español: (800) 222-4701
Cart
Spring Clearance

Broken or Lost iLok

Q: What should I do if I have a broken, lost or stolen iLok?

A: If you have a Pace iLok that no longer lights up or is otherwise broken, or if your iLok has been lost and isn’t ever expected to be found, or if it’s been stolen, you should file an RMA (returned merchandise authorization) at the iLok site Support page.

Be sure that the iLok is completely non-functional or gone for good and not just missing, as you can’t “undo” this report if your iLok later turns up under the couch. A found or stolen iLok will erase itself if anyone ever tries to connect it to an iLok.com account. A broken iLok must be sent to PACE as part of the RMA process.

PACE/iLok.com will send your RMA info to all manufacturers that had licenses on your iLok. You can then contact the manufacturers associated with your licenses and many will issue replacement licenses that can be downloaded to a new iLok. There are some manufacturers that have policies against replacing licenses on stolen iLoks and expect you to cover them with your insurance company.

PACE sells Zero DownTime protection, which reinstates your license immediately while you work out replacement licenses with manufacturers.

Waves has their own Theft & Loss Coverage (TLC) Plan designed to safeguard licenses by forcing re-authorization of the license every three months.

Check Out These Great Products

  • Waves SSL 4000 Collection Plug-in Bundle
    Waves SSL 4000 Collection Plug-in Bundle Plug-in Bundle Based on SSL 4000 Console with 4 Plug-in Processors - Mac/PC AAX Native, RTAS, AudioSuite, VST, AU, SoundGrid Developed under license from Solid State Logic, the SSL 4000 Collection plug-in suite models the classic compression, EQ, and channel strip that made the...
    More Info...
    • Sale Price: $749.00
    • + Free Shipping
    • + Free Tech Support
    Learn More
  • Waves Gold Plug-in Bundle
    Waves Gold Plug-in Bundle Plug-In Bundle with Dynamics, EQ, and Effects Plug-Ins - Mac/PC AAX Native, RTAS, AudioSuite, VST, AU, SoundGrid Waves Gold Bundle is simply everything you need, and it's been one of the most popular plug-in bundles at Sweetwater for...
    More Info...
    • Sale Price: $199.00
    • List Price: $799.00
    • + Free Shipping
    • + Free Tech Support
    Learn More
  • Waves Vocal Plug-in Bundle
    Waves Vocal Plug-in Bundle Vocal Processing Bundle with Pitch Correct, De-esser, Channel Strip, De-breath, Axx Compressor, and Vocal Doubler - Mac/PC AAX Native, RTAS, AudioSuite, VST, AU It's fairly obvious to all who record that the vocal track, being the primary...
    More Info...
    • Sale Price: $89.00
    • List Price: $499.00
    • + Free Shipping
    • + Free Tech Support
    Learn More
  • Waves Silver Plug-in Bundle - 1-month SubscriptionNew
    Waves Silver Plug-in Bundle - 1-month Subscription  Native Processing Plug-in Bundle with 16 Plug-ins - Mac/PC AAX Native, RTAS, AudioSuite, VST, AU - Non-Renewable Monthly Subscription Note: This is a Non-Renewable Monthly Subscription for Waves' Silver Bundle. Contact...
    More Info...
    • Sale Price: $9.99
    • + Free Shipping
    • + Free Tech Support
    • + Free 2-year Warranty
    Learn More
  • Waves Vocal Rider Plug-in
    Waves Vocal Rider Plug-in Plug-in that Automates Track Volume without Affecting Dynamics and Writes Generated Volume Automation - Mac/PC AAX Native, RTAS, AudioSuite, VST, AU, SoundGrid Waves Vocal Rider plug-in makes vocal processing easier than ever before. The...
    More Info...
    • Sale Price: $69.00
    • List Price: $249.00
    • + Free Shipping
    • + Free Tech Support
    Learn More
  • Waves Tune Real-Time Plug-inNew
    Waves Tune Real-Time Plug-in  Real-Time Vocal-tuning Plug-in - Mac/PC AAX Native, RTAS, AudioSuite, VST, AU, SoundGrid Trouble keeping in tune while singing? Sweetwater has the solution. Waves' Tune Real-Time boosts confidence in your vocal abilities so you can concentrate on your performance...
    More Info...
    • Sale Price: $49.00
    • List Price: $199.00
    • + Free Shipping
    • + Free Tech Support
    Learn More
  • Waves Chris Lord-Alge Signature Series Plug-in Bundle
    Waves Chris Lord-Alge Signature Series Plug-in Bundle Signature Processing and Effects Plug-in Bundle - Mac/PC AAX Native, RTAS, AudioSuite, VST, AU, SoundGrid Want to make your mixes pop like Chris Lord-Alge's? Then Sweetwater recommends this bundle! C.L.A. has been making mixing magic for...
    More Info...
    • Sale Price: $89.00
    • List Price: $399.00
    • + Free Shipping
    • + Free Tech Support
    Learn More
  • Waves PuigChild 660 & 670 Plug-in
    Waves PuigChild 660 & 670 Plug-in Dynamics Plug-in Modeled After Jack Joseph Puig's Fairchild Compressor/Limiter - Mac/PC AAX Native, RTAS, AU, VST, AudioSuite, SoundGrid Wish you had a Fairchild? The Waves PuigChild 660/670 plug-in puts the sound of legendary producer Jack Joseph Puig's Fairchild compressor/limiter in your DAW. From U2 to John...
    More Info...
    • Sale Price: $49.00
    • List Price: $349.00
    • + Free Shipping
    • + Free Tech Support
    Learn More

Share this Article