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How Can We Help?

Answers to most frequently asked questions.

Service & Support

Exclusive Total Confidence Coverage™ Warranty:

We're excited to introduce Total Confidence Coverage, our exclusive, FREE 2-year Warranty, which comes "in the box" with nearly every product we offer! This means your purchase is automatically protected for a minimum of two years. And if your manufacturer's original warranty is for more than two years, our warranty won't adversely affect it. Learn more here.

24/7 Online Support Network:

Actual studies have shown that sleeping through the day and staying up all night is a genetic predisposition, usually found in musicians. That's why we created SweetCare, our web-based tech support to help you twenty-four hours a day, seven days a week. Once you've cracked open the manual on your gear to see if the answer to your problem is within reach (yes, you need to do this BEFORE calling), you can always speak with a member of our in house Tech Support team during normal working hours by calling 1-800-222-4700, or you can turn your browser to SweetCare, for our 24/7 online technical support!

Warranties & Service:

When it comes to service, you'll be glad you have Sweetwater on your side. Most other music retailers don't even offer service, and merely ship your unit back to the factory. We have an on-site service department that is bigger than the service departments of most manufacturers! Our entire staff of installation technicians, operational experts, and factory-authorized service techs are ready to help you. We are factory authorized to repair the majority of the products we sell. If there's something a manufacturer insists upon repairing themselves, send it to us and we'll deal with the factory. Plus, our turnaround time is among the fastest in the industry. Of course, always remember to talk to your Sales Engineer. Their specialty is to find ways to keep you working if your gear does need repair.

Repair Request:

Our SweetCare Center's factory-authorized service technicians can repair just about everything we sell, and they can turn your gear around fast. It's just another way we deliver "The Sweetwater Difference." Contact us directly and we'll take care of your older gear, as well as gear that's still under warranty.


Call the SweetCare Center at:
1-800-222-4700
Available Monday - Friday, 9:00amp - 6:00pm
Saturday, 11:00am - 3:00pm
or, email us

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