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How Can We Help?

Answers to most frequently asked questions.

Safe Shopping Guarantee

Shopping at Sweetwater is Safer.

We understand that security is essential when buying online. That's why we have worked hard to create one of the safest online shopping environments in the industry.

  • Our checkout process is 100% secure.

    Your order information is encrypted and transmitted over our secure (SSL) server technology.

  • An ACTUAL human reviews each and every order.

    No salesbots or automated processing. If we see something that's not clear, we'll contact you BEFORE we charge your credit card. We want it to be right, the first time.

  • We take fraud very seriously.

    We take extra steps to carefully validate all credit card information. You can be secure in the knowledge that we're protecting you from unauthorized charges. And, by keeping fraud down, we can also keep prices down.

  • Don't worry about identity theft

    Only the people responsible for processing your order see your personal information.

  • Packages arrive safely.

    When your order ships, we go an extra step to protect your packages in transit. Our exclusive SweetTrack system protects your shipment from being "hijacked" by protecting the tracking number. You can log in anytime, day or night, to track your order in real time.

  • You are protected.

    In the unlikely event that an unauthorized charge does occur, the Fair Credit Act guarantees you zero liability for any loss. Please notify us promptly upon receipt of your credit card statement.

Still have questions?

We're committed to providing you with the best shopping experience in the industry. Give us a call to learn more about our policies and services.

(800) 222-4700
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