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Protect Yourself From Online Fraud

We take your security very seriously at Sweetwater. That’s why we are proactively working against fraud, scams, phishing, and impersonation accounts. Read on to learn how you can protect yourself from online scams.

Common Scams

Here are some of the common ways scammers try to reach out to our customers. You should be on alert if you receive any of the following:

Social Media

Social media messages from an account impersonating Sweetwater asking for credit card information:

We’ll never ask you for credit card information through social media! If you win a giveaway, you will be notified directly via email, or a message from an official Sweetwater social media account.

Links to Websites

Links to websites that look like they are from Sweetwater but are NOT https://www.sweetwater.com:

We'll never send emails with links to an IP address (string of numbers), such as http://123.456.789.123/sweetwater.com/. If a link takes you to a site that is not a legitimate Sweetwater.com address, then it is likely fraud.

Order Confirmations

Order confirmations for an item you don’t remember purchasing:

Go to Order History to see if an order matches the details you received. If it doesn't match an order in your Order History, the message isn't from Sweetwater.

Requests to Update Payment Information

Requests to update payment information that is not linked to a Sweetwater order:

Go to Your Orders. If you aren't prompted to update your payment method on that screen, the message isn't from Sweetwater.

Requests to Verify Your Account

Requests to log in or verify your Sweetwater account and password:

Go to My Account. If you aren't prompted to update your password, the message isn't from Sweetwater.

Suspicious Emails

Emails from senders with domains other than “@sweetwater.com” or “@e.sweetwater.com”.

Legitimate Sweetwater emails will always be sent from “@sweetwater.com” or “@e.sweetwater.com”. For example, John_Doe@sweetwater.com or yourfriends@e.sweetwater.com.

Tips for Spotting Scams

Be wary of any message that feels unusual, too good to be true, or requests you share sensitive information. Trust your instincts!

If you have any questions about a message you received, feel free to reach out to your Sales Engineer directly or you can contact us here.

Signs of a Scam

We take your security very seriously at Sweetwater. That’s why we are proactively working against fraud, scams, phishing, and impersonation accounts. Read on to learn how you can protect yourself from online scams.

  • Prompts to install apps or other software
  • Spelling, grammatical, and formatting errors
  • Incorrect branding and a very different look and feel than normal
  • Links that direct you away from a Sweetwater.com address
  • Suspicious attachments
  • Requests for money or information
  • Unofficial social media accounts
  • Accounts with names similar to but slightly different than Sweetwater
  • Posts, ads, or redirects to stores with very tempting deals
  • Vehement requests to communicate via text message or phone
  • Ultimatums and urgent warnings
  • Offers that are too good to be true

Protect Your Account With Two-step Verification

One important step you can take to secure your information is turning on Two-Step Verification for your Sweetwater.com account. Head to the Login & Security section of My Account to add your phone number and turn on verification.

Official Sweetwater Accounts

It’s always a good idea to verify a message originated from an official Sweetwater account. Here are our official channels and accounts:

Sweetwater

https://www.sweetwater.com

Emails

Legitimate Sweetwater emails will include either “@sweetwater.com” or “@e.sweetwater.com” in the sender email address. For example:

You may receive an email from your Sales Engineer, John Doe, sent by ‘John_Doe@sweetwater.com’
You may receive an email from our marketing team sent by ‘yourfriends@e.sweetwater.com’

Social Media Giveaways

If you win a Sweetwater social media giveaway, you will either be contacted directly via email, or you will receive a social media message from one of our official accounts.

Facebook - https://www.facebook.com/sweetwater/
Instagram - https://www.instagram.com/sweetwatersound/
YouTube - https://www.youtube.com/sweetwater/
X - https://twitter.com/SweetwaterSound/
TikTok - https://www.tiktok.com/@sweetwatersound/

Report Something Suspicious

If you were directed to a fraudulent website or if you receive a suspicious communication or email impersonating Sweetwater, please report it to us here. Please be as thorough as possible in your description. For investigatory purposes, please do not cut and paste the email text or forward the email.