The Sweetwater Difference
United in a common goal, everything we do is focused on delivering the best possible service and experience to you. We call this The Sweetwater Difference – here’s what it looks like in action.
What Our Customers Are Saying
Hear directly from customers like you about why Sweetwater is the best place for music instruments and pro audio.
“I have never been disappointed with Sweetwater!Every experience I have had has been exceptional. Great communication! My guitars have been shipped with care and received without issue. The setup and inspection of the guitar has always been on point. I will be back forsure and will refer anyone looking to purchase musical equipment to check out Sweetwater first.”
“I have never had a bad experience, and the customer service is outstanding. Sales Engineers’ knowledge of instruments and gear is remarkable. It doesn’t matter who you call, everyone goesout of their way to answer any question or help you.”
“I was recommended to Sweetwater by my son, who has purchased electronic equipment from Sweetwater as a music director at St. Petersburg College in Florida. The service was excellent, and I liked the personal attention given by the Sales Engineer with a follow-up phone call for theorder. I was amazed that it arrived the next day with free shipping. The packaging of the instrument was superb. It was exactly the guitar I had hoped it to be. I would recommend Sweetwater to anyone.”
“Purchased a Gibson Les Paul DC on sale. This guitar has a couple of P-90s that are awesome,but the best part is the neck. It’s perfect for my hand. This guitar was well packaged, and it came with a pretty decent gig bag, too. If you are like me and maybe a little hesitant to buy a guitar without playing it first, just do it; you can trust Sweetwater.They are first-class and so wasPat Walsh, the Sales Engineer that helped me with this order.”
“I just want to say that I absolutely love everything about Sweetwater. I love the selection of gear as well as the impeccable and unmatched customer service. Riley is always a huge help, and I love how personable your representatives are when communicating with customers — notto mention the candy! For my music gear needs, outside of custom items, Sweetwater is the only place that I will take my business.”
“Every person I spoke to on the phone made me feel like they cared and they were interested inthe reason I was calling. They each also did what they said they would and took care of what I needed right away. Our house is in a rural area, and some delivery drivers won’t “look” for our house. We had been marked with an invalid address. I called Sweetwater to have them instruct the courier where to go to find our house. The package literally came the same day I called, andthere was no delay. I was amazed by the customer service of this company! Awesome job guys! Oh, and the mics and stands are excellent quality! Thank you!”
“Keep up the customer engagement; most online retailers struggle with this. When retailers enter the online marketplace, they often forget that there’s a real person on the other side just like if that customer comes into a brick-and-mortar shop. Online shopping should not be impersonal, especially when it comes to purchasing items that can expand creativity. Having a Sales Engineer reach out on a purchase — whether it’s for shipping questions or items purchased — is an opportunity to build that customer and brand loyalty.”
“This was my first order! I ordered a bag for my synthesizer, and the product came quickly, the tracking info was accurate, and the website was easy to use. Item was well protected during shipping, and I can’t wait to order more things from your site. Thank you for what you do!”
About Us
Since 1979, we’ve turned millions of music makers like you into friends by delivering uncommon service and unparalleled expertise. Our dedication has helped Sweetwater become the #1 online retailer of pro audio and music instruments in the United States.
Learn More