Sweetwater Gear Exchange Help center

Purchases

When should I contact the Sweetwater Gear Exchange team?

We've got your back.

Can I change the shipping address on my purchase?

Can I pick up my order locally?

How am I protected?

An extra layer of fraud protection

We take fraud very seriously.

Our checkout process is secure.

My purchase hasn't shipped.

What payment methods can I use?

Avoiding Fraud and Scams

Does Gear Exchange collect state sales tax?

Can I buy or sell items internationally?

Buyer feedback

Price Adjustments And Returns

When will I receive my refund?

Who pays return shipping costs?

Where can I find the return address?

What if I have a problem with the item I purchased?

Account Management

How do I change my profile information?

How do I reset my password?

Shipping And Tracking

How do I track my shipment?

What if my order's tracking status is “Delivered,” but I haven't received my purchase?

What if my order's tracking status hasn't changed from “Label Created”?

What should I do if my package is delayed or lost?

Listings And Buying Features

Can an offer be canceled?

How do I contact the seller of my purchase?

Am I required to purchase if my offer is accepted?

How do I make an offer?

What happens if I don't pay for an accepted offer?

How does Check Out Now work?

How long do I have to pay for my purchase?

What happens after an offer is submitted?

How do Saved Searches work?