Purchases
When should I contact the Sweetwater Gear Exchange team?
Can I change the shipping address on my purchase?
Can I pick up my order locally?
An extra layer of fraud protection
What should I do if my package is delayed or lost?
Our checkout process is secure.
What payment methods can I use?
Listings And Buying Features
How do I contact the seller of my purchase?
What happens after an offer is submitted?
What happens if I don't pay for an accepted offer?
How long do I have to pay for my purchase?
Price Adjustments And Returns
What if I have a problem with the item I purchased?
Who pays return shipping costs?