How am I protected?

One reason Sweetwater has become the country's #1 online music store is our customers know they can buy with confidence. We've worked hard to make Gear Exchange great for both buyers and sellers. Here's how you can buy or sell with confidence using Gear Exchange!

All sellers on Gear Exchange are required to clearly identify and communicate their policies on refunds, returns, and exchanges, so there are no surprises. All sellers have agreed to be responsible for items that arrive to the buyer in damaged or not-as-described condition, so you don't have to worry about receiving something different than you expected. If an item is not damaged and was accurately described in the listing, Gear Exchange honors the seller's individual return policy to make sure sellers are protected, too.