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The AppleCare Experience

AppleCare+ and the AppleCare Protection Plan provide customers peace of mind knowing they can get expert help direct from the people who know their products best.

With AppleCare+ and the AppleCare Protection Plan, customers have direct access to Apple experts for help setting up their device, syncing it to other devices and using Apple-branded apps. Because Apple makes the hardware, the device operating system and many of the apps customers use, only AppleCare can provide award-winning, integrated support and service. Customers can get help online, at any Apple Store, and Apple Authorized Service Provider worldwide — they can even schedule a call and an expert Advisor will call them back.

Award-Winning Support

  • Award-winning support
  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Help with your entire Apple experience — like using AirPlay, AirDrop or iCloud
  • Troubleshoot issues, or just get help with Apple developed apps
  • Help connecting to Wi-Fi networks
  • Schedule a call and Apple will call you

Enhanced Hardware Coverage

  • The device and included accessories
  • Includes battery coverage — iOS devices and Apple Watch
  • AirPort device coverage
  • Included Siri remote and power cord — Apple TV only
  • Up to two incidents of accidental damage for iOS devices and Apple Watch — each subject to a service fee (See below for service fee details. Not applicable to Apple TV.)

Convenient Service Options

  • Mail in iOS device using a prepaid shipping box provided by Apple
  • Carry in iOS device to an Apple Retail Store or other Apple Authorized Service Provider
  • Express Replacement Service for iOS devices and Apple Watch — Apple ships replacement device next business day with packing included to return damaged device. Express Replacement Service is not available with AppleCare+ for iPod touch. Mail-in and carry-in repair availability depends on country in which service is requested and location of Apple Authorized Service Provider. Service coverage may be subject to certain restrictions.

Act Now and benefit from maximum Coverage

Purchase AppleCare+ along with your new Mac, iPad, iPod, or Apple TV to take maximum advantage of the coverage the plan provides. Purchase is available at checkout.

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