Stephen Dibblee
Stephen Dibblee
Hey, I'm Stephen, but everyone calls me Dibbz! Working here at Sweetwater, I get to blend my tech knowledge with my passion for music and audio. I've been involved in the industry since I was young, and I'm always up-to-date on the latest gear. Working with churches is a highlight for me, helping them find audio solutions that fit their needs.
When I'm not working, you can find me drumming on my church worship team, playing with music production, tabletop gaming, or hanging out with my family. My diverse interests give me a unique perspective and help me understand my customers.
So, whether you're a musician, church, or just starting out, I'm here to help you find the gear you need to bring your vision to life. My goal is to deliver great customer service and make sure you find what you're looking for. Let's connect!
As your personal contact here at Sweetwater, please let me know anytime I can offer help or advice.
(800) 222-4700 ext 3537
E-mail Stephen-
Where are you from originally?
Batavia, IL
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Technical strengths:
Drums & Percussion
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Instruments you play:
Percussion, bass guitar, some guitar & piano/keyboard, violin, oboe, and bass clarinet.
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Family info:
I've been married to my wife Megan for 17 years now, and we have 4 wonderful children, who know how to keep us on our toes!
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Other stuff we should know about you (hobbies, talents, interests, etc.):
I enjoy table top games, card games and science fiction.
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Real-life hero:
My Father.
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How would your boss describe you?
Outgoing & energetic
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How would your best friend describe you?
The guy you can always count to be there and listen.
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Describe the most dramatic situation in which you provided the Sweetwater Difference for a customer, or the most unusual/creative solution to a customer's problem:
I used to work pharmacy retail from 2007 to 2009. I had a patient who was in need of a refill and we sadly didn't have the medication in stock. The local stores around mine sadly were also out of stock on the medication. I checked with the patient to see when they specifically were going to run out of the medication they were taking. I came to find out that they had enough to last them until that upcoming Sunday, it was Friday when they called in for their refill. That Saturday I was going out of town for a family event, so I checked the local store in the area I was going to, to see if they had the medication in stock. The store had it in stock. So I transferred the patients prescription to that store and picked it up, paid for it and brought it back to the customer that Saturday night.
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Links to my music
https://www.youtube.com/@thedibbfactor
https://www.youtube.com/@Revrent.Rhythms.Podcast
Interview with Stephen...
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My representative Stephen "Dibbs" cares about my growth & activities as a musician. He is sincere. He shares about his journey as a musician, which is very important to me. He is the best Sweetwater representative I have ever had. My goal is to source every possible future purchase with him. He is an important part of my support system. Sweetwater always delivers quality products promptly at fair prices. Thank you for always being there for me, & making it easy for me to order from you 24/7/365. You Rock!
Jim from Traverse City, MI
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I purchased a retirement gift for my boss who is a drummer and received outstanding service from Stephen Dibblee. He researched my questions, emailed me to keep me updated on the item that hadn't yet arrived from the warehouse, and suggested the best accessories to go with the drum we selected. I asked him to say he was from Marriott rather than Sweetwater if he ever called my office so my boss wouldn't figure anything out before receiving the gift. He did and we both got a big kick out of it! He even followed up after we had already given her the gift to make sure it arrived on time for her party. If I run into any other drummers, I will be sure to tell them about my excellent experience with Stephen at Sweetwater!
Erica from Brentwood, MO
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Stephen was so much more knowledgeable and accommodating than one would expect from most phone agents. He was fantastic.
Stephen from Salt Lake City, UT
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Stephen has already saved my butt for a set of microphones that wouldn't have shipped in time for when we needed them. (I have only been doing business with him for a couple weeks.) He switched the order and took care of everything for me. Absolutely amazing customer service. He also was great giving me more information when I was looking to buy studio monitors. The Focals are amazing. The sound imaging is better than I could have imagined! I am ecstatic! Life long customer here. Thank you Stephen, and thank you Sweetwater!
Matt from Pueblo, CO
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Stephen blew me away with his customer service. He far exceeded all expectations and left me feeling great regarding my experience with Sweetwater. I would absolutely recommend Sweetwater to anyone, regardless as to whether they have a small or big order.
Jody from King of Prussia, PA
