I joined the Sweetwater family with a long history of music and audio experience. As a customer of Sweetwater for over five years previous to my employment, I always did substantial research and comparisons when I made any purchase. When you purchase a piece of audio equipment or an instrument, it is very personal. You need something to help express your voice and that is something near and dear to any artist. As someone who understands this, I will treat your purchases as if they are my own. I want you to buy with the confidence that you will be getting the full extent of my knowledge and advice so that you can be assured that you are making the right investment for your own personal needs.
As your personal contact here at Sweetwater, please let me know anytime I can offer help or advice.
(800) 222-4700 ext 1719E-mail Rob
B.S. of Science - Recording Industry Management, Production and Technology @ MTSU, with minor in Entrepreneurship
Solid Stage Logic Certification
Captain (O-3) in Air Force JROTC
Excellence in Percussion Performance
Special Recognition in Accounting
Special Recognition in Web Design
Minot, North Dakota
When living outside of Nashville, TN, I ran a studio out of my residence and managed to be quite successful. When I decided a career at Sweetwater would be of interest, I moved back home to Virginia to save up money where I worked as an assistant manager for GPM Investments. My first musical "gig," however, was a music composer and sound designer for a small video game design company based outside of Raleigh, NC.
I applied at Sweetwater in September of 2014, but knew I wanted to join the team years before. My friends and colleagues often asked for my advice in music and recording gear, so it only made sense to come to Sweetwater!
Recording technology, keyboards/synthesizers, guitar, bass, and audio software/computers.
Piano, synthesizers, guitars, bass guitar, chromatic percussion, timpani, and various other forms of symphonic percussion.
If I am not doing something music related (which is rare) I am most likely reading various non-fiction books or websites. I have a love for astronomy, marine biology, and horror films.
The Pro Gear catalog...it's like a Sears catalog for a child near Christmas time.
I helped an with an order made by a young lady purchasing a guitar for her husband. Upon ensuring delivery, she told me that the guitar was purchased to help cope with the loss of their golden retriever. I had just lost my golden retriever to old age as well. We shared pictures back and forth and the whole exchange truly demonstrated the power of music and the power of compassion.
I've been fortunate enough to chat with some that I admire. Dan Forden (music/sound for Mortal Kombat), Akira Yamaoka (music/sound for Silent Hill), Perry Bamtone and Roger O'Donnell (members of The Cure). I also work with some well-known clientele here at Sweetwater such as Emmure, Lacuna Coil, and Animal Collective.
Excellent customer service, excellent product, excellent staff! I love that I can always reach a live person with questions. I always get individual treatment.
Kathy from Wilmington, NC
Absolutely amazed by the personal service on our order! It is obvious customer satisfaction is a priority. Your company would be the first place we would look for music related items. Great prices, great service and BTW, even the little touch of adding some candy made my kids very pleased! Thank you!
David from Renton, WA
I have to say it's the most personal order I've ever made from the pre-ship phone call, to the email, and finally the candy in the box. Thanks! I don't think I could beat the customer service even in a local shop
Chrystal from McMinnville, TN
From the customer service call after my order, to e-mailing me a copy of the invoice, to the great price, free shipping and candy in the box...a pleasure!
Rick from Gloucester, MA
I am amazed at the level of customer serivce I received for my first order. Great Job! The entire process was smooth and efficient. I also loved the candy touch. What a lovely treat!
Mary Ann from Point Pleasant Boro, NJ