Luke Herian
Luke Herian
I have been with Sweetwater since 2006. It has been humbling to work with thousands of great customers, from beginners to professionals, over the years. My goal here is to be as genuine as possible, and to offer real help and advice to assist my customers in making the best possible decisions when it comes to purchasing new equipment. I've learned a ton over all the years I've been involved with audio, mostly through hard learned lessons, and I want to help others avoid the common pitfalls out there, and benefit from all I've experienced.
I've spent many years as a drummer & guitarist, playing out live, and doing recording work in my home studio. For the last 15+ years most of my musical efforts are focused towards working in my home studio, using Pro Tools with a rotating cast of mics, preamps, outboard gear, etc. I still spend a good deal of time playing guitar and writing songs as well.
Since 2018 I've devoted a good portion of my time to the world of sound for worship, church AV, and training others in the ministry of audio. I'm passionate about helping churches make the most of their existing systems, and stewarding their resources well when it comes to future upgrades. I'm currently one of the regular FOH engineers at a 1500 member church, as well as the lead advisor for the sound teams of all of our church plants.
I've been very fortunate to learn so much through the people I've met and my experiences here at Sweetwater, but I'm still learning something new every day! It's this real world experience that allows me to offer advice and help to my customers, and to help them find what will suit their needs best. Get in contact with me here if I can do anything to help you!
As your personal contact here at Sweetwater, please let me know anytime I can offer help or advice.
(800) 222-4700 ext 1236
E-mail Luke-
Where are you from originally?
Nebraska
-
Why did you first apply for a job at Sweetwater?
I was ready for a change of location and a new direction professionally. Having dealt with Sweetwater as a customer, I thought it would be a great opportunity.
-
Technical strengths:
Recording, live sound, drums, guitars, and most things related to music technology.
-
Gear you own:
Universal Audio Apollo, Native Instruments Maschine, various speakers, microphones, guitars, drums, and assorted instruments.
-
Family info:
An incredible wife, two daughters, and a son.
-
Other stuff we should know about you (hobbies, talents, interests, etc.):
I love grilling and I'll do so regardless of weather. I've been spotted stoking the fire in the middle of a blizzard. I also love gardening, DIY projects, photography, and just about any other hobby I can get my hands on.
-
Personal motto:
If you want to enjoy life and see many happy days, keep your tongue from speaking evil, and your lips from telling lies.
-
Guilty pleasure of choice:
White Castle
-
What do you enjoy most about being part of the Sweetwater team?
I enjoy the people here the most. I've never found a group of more intelligent or more entertaining people so unrelentingly eager to constantly improve every aspect of their lives.
-
What is the most important thing you've learned at Sweetwater?
That there's always someone who knows more than you, so keep your ears open and never stop listening.
Interview with Luke...
-
Thanks for the opportunity to offer feedback. I needed the piece I ordered to use for a wedding that was coming up, so I needed the part by a deadline. I looked locally (Buffalo, New York area) to find the part I needed, but was unsuccessful. By the time I heard of Sweetwater and realized that I would have to wait for delivery, I was sure that I would miss my deadline. I got the number for Sweetwater, and the extension for Luke, and called. I left a message, Luke called back. The experience from that point on exceeded my expectations. First, even though I am remarkably without knowledge regarding sound equipment, Luke understood what I had, what I needed, what my deadline was, and made his recommendation. I placed the order and was very pleased to get the part one day before I needed it. The wedding went well, by the way. Luke sorted through my lack of knowledge and short information, and got for me what I needed a day ahead of deadline, all the while giving the impression that my small order was the most important thing on his mind. I appreciate that, and will definately look to Sweetwater for all of my future sound needs.
Paul from East Aurora, NY
-
Luke - I can see why Rex (the bass player in my band) continues to order gear from you guys if this type of service is the norm. I am generally pretty big on trying to spend my money locally to keep the local economy rolling but I'm also a big believer in customer service which seems to be a lost art these days. Price wise I found the same rig for basically the same price a bunch of different places including the local music store would have ordered it for me but I went with Rex's recommendation and tried you guys and so far I'm glad I did! From the very beginning of this deal you guys nailed that lost art of customer service better than anyone I've done business with in a long time! Local or otherwise. Based on my experience so far with Sweetwater I am a big fan and you can be sure I'll be checking with you before I make any of my next purchases and referring other musicians in our area to do the same!
Joe from Lincoln, NE
-
Luke is an excellent sales engineer. He’s helped me with my first purchases years ago when I was young and getting started in music. Now that I’m older and have been making music for a while, he’s also answering my more serious and technical questions in order to help me advance my recording quality. Sweetwater is a fantastic resource, not only for “gear discovery and acquisition”, but for knowledgeable advice and technical assistance too. I trust the advice and product recommendations you give me and I haven’t been let down yet. There aren’t many companies that maintain such an awesome and helpful relationship with all their customers like you do. Thank you!
Douglas from Cary, NC
-
Excellent customer service and attention to detail by Luke ! Feels like dealing with a “virtual” local store
Chris from Amherst, VA
-
I have been working with/buying from Luke Herian for nearly six years. He is polite, professional and personable. Luke gives great advice, recommendations and direction. It's ALWAYS a pleasure.
Wayne from Center Valley, PA
