Joshua Dillon
Joshua Dillon
My name is Josh Dillon and I take care of your professional audio and music needs here at Sweetwater. As your personal Sales Engineer, my goal is to earn all of your business long term and provide you with the best personalized service possible. This is the Sweetwater Difference. My background as a musician and recording engineer enables me to speak from experience regarding current technology and the issues we face integrating it into the creative process. All this experience adds up to the knowledge and confidence to help you achieve your musical goals.
As your personal contact here at Sweetwater, please let me know anytime I can offer help or advice.
(800) 222-4700 ext 1263
E-mail JoshuaInterview with Joshua...
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Education/Certifications:
B.S. Communications/Audio Production from Ohio University. Sweetwater University
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Where are you from originally?
Pittsburgh, PA
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What was your occupation before coming to Sweetwater?
Radio producer
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Technical strengths:
Guitars, basses, amplifiers, pedalboards, DAW interfaces/software, microphones.
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Favorite music-related website:
www.guitarworld.com
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Instruments you play:
Guitar and bass
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Gear you own:
Marshall Silver Jubilee, Marshall 1987X, Bogner Snorkler, Marshall 1960AX, Bogner 412, Fender '65 Princeton Reverb, Fender Telecasters and Strats, Gibson Les Pauls, Gibson ES-335's, Gretsch Duo Jet, Martin D18e Retro, Gibson J50, Gibson LG-2, Taylor 517e, Pro Tools DAW setup.
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Family info:
I have three sons and they're all beagles.
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Other stuff we should know about you (hobbies, talents, interests, etc.):
College and pro football, hockey, muscle cars.
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Guilty pleasure of choice:
80's pop music, 80's sitcoms and true crime.
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Are there any unique skills you have acquired over the course of your career at Sweetwater?
Yes! I have managed to unintentionally memorize every area code in the USA and what region it is from during my time here. Feel free to quiz me!
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Josh is awesome. He's a fantastic representative of your company. Strong engagement skills, quick and accurate follow up, asks questions, listens, etc. Makes sure everything is okay. Some of the best customer service I've ever received.
Frank from Katonah, NY
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Josh is best. I can't imagine working without him. Thanks so much!
Ryan from Grass Valley, CA
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I have been doing business with Sweetwater for years now and there are solid reasons for that. I have experienced consistent (and I mean every transaction) customer satisfaction with products, prices, and the professional staff of Sweetwater. My personal music guru (sales engineer), Josh Dillon, has always been on top of the service and information mountaintop. When I contact him with questions about products, his advice is always on target and I have confidence in the counsel he gives me. He has never tried to sell me something. His approach has always been to help in any way he can regardless of whether that eventuates into a purchase. This "customer first" approach also applies to the technical support staff and the customer service staff . When I have needed technical advice, the staff have conveyed to me the feeling they genuinely care about my questions, you never feel like they are in a rush. They have always worked to solve technical problems and answer my questions. The customer service staff takes time with you and try their best to communicate that customer satisfaction is their top priority. For these reasons I have made Sweetwater my "go to" music source for every music need for many years, not just for my personal music needs but also for the Church I serve in. The values of excellence, professionalism, and customer satisfaction shows itself in every transaction. Whenever someone asks me where they can purchase music products where the price is unbeatable, the products are top notch, with a company they can trust, and with free shipping.; I always tell them; "Go to Sweetwater Music, you can't go wrong."
Jim from Woodland Park, CO
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Josh Dillon remains a hard working, professional, and personal salesperson at Sweetwater. I am in sales also, and Josh is among the best to work with.
Frank from Chelmsford,MA
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Excellent customer service, excellent product, excellent staff! I love that I can always reach a live person with questions. I always get individual treatment.
Kathy from Wilmington, NC