JD Shamoun

Always happy to work with J D . Really appreciate the support and help he provides. Great job always helpful without being pushy or disingenuous! Thank you!

Alan from Lewiston, ME

As a dedicated multi-disciplinary music professional, I cherish the gear and partnerships I select, and my Sweetwater Sales Engineer, JD, has been a pivotal resource. Not your typical retail encounter, he displayed unmatched expertise, understanding signal chains and gear nuances in rec/post/live production. He tailored suggestions to align with my objectives, saving both time and money, all while fostering a collaborative, pressure-free environment. His timely communication and sincere post-purchase follow-up cultivated a robust customer bond, nurturing loyalty. Sweetwater is fortunate to have such a talented Sales Engineer, transforming one-time buyers into lifelong patrons.

Kevin from Old Westbury, NY

I have made many purchases over the years. And my go to guy is JD. He is amazing well versed and extremely knowledgeable and has never done anything short of outstanding for me and my family and our needs. Great company and great employee

5-Star Google Review

JD has made this the best experience I have ever had purchasing anything in my entire life. He was courteous and helped me through the initial decision phase. Followed up on shipment info. I told him it was my birthday on the day the items were supposed to arrive. He saw it would miss that date and reached out to me and told me happy birthday, on my birthday. Then offered me a set of string or picks on him for the inconvenience. When I asked about his recommendations, roughly a week later, he immediately called me, asked me how my birthday was and then proceeded to your various gear breakdowns to get me the same items my favorite artists use. I cannot express enough how grateful I am and how impressed I have been with JD Shamoun. I would like to think that all your employees are great, but JD really went the extra mile to make me getting back into an old hobby the most stress free and exciting experience I have had in a long time. He is an absolute asset to your company and I hope that you are able to communicate this message with him so he knows that his hard work and dedication to customer service is being recognized by the right people. Thank you to you and your team, I know JD is just a part of the machine. You have all been great. P.S. I have given JDs contact info to a friend of mine who plays shows as a DJ and is also looking for new gear. I have completely convinced him that there is nowhere else he can or should purchase items he may need and expect the same level of customer service.

Nathan from Saratoga Springs, FL

Excellent customer service, excellent product, excellent staff! I love that I can always reach a live person with questions. I always get individual treatment.

Kathy from Wilmington, NC