Bob Mondok
Bob Mondok
I began my career at Sweetwater in June 1998. Before that, I attended Baldwin-Wallace College in Berea, Ohio, earning a bachelor of arts degree in music. While in college, I ran the college recording studio, electronic music studio, and music technology lab. During summer break of my sophomore year, I attended the Recording Workshop in Chillicothe, Ohio, and earned certificates in the Music Recording and Production program, Studio Maintenance program, and the Advanced Recording program. Since joining Sweetwater, I have worked hard to build upon my knowledge of music technology. I have been trained at the Mackie facilities in Washington and the Roland facilities in California; and I have obtained certifications from Avid, Focusrite, Apogee, Allen & Heath, JBL, Dangerous Audio, and many others at the Sweetwater training facilities. But my time spent with clients has been my greatest learning experience. From live sound systems for churches, schools, weekend bands, and national touring bands to recording systems for the home enthusiast, up-and-coming producers and songwriters, or world-renowned stars to building labs and unique audio applications for schools and various government and private entities, it is through my work with clients that I learn what the gear can do and what works best to solve my customers’ problems.
As your personal contact here at Sweetwater, please let me know anytime I can offer help or advice.
(800) 222-4700 ext 1384
E-mail Bob-
Education/Certifications:
Bachelor of arts in music from Baldwin-Wallace College in Berea, Ohio — 1998. Recording Workshop certificates in music recording and production, studio maintenance, and advanced recording — 1996. Sweetwater University — 1999. Graduate certificate from IPFW in public management in 2004.
Certifications: Pro Tools Venue, Pro Tools DControl certification, Pro Tools HDX systems certification, Apogee Symphony system, Euphonix System 5 certification, Focusrite RedNet, Roland V-Drums.
MOOG Pro Training — Asheville, NC — 2013. -
Where are you from originally?
Parma, Ohio
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Why did you first apply for a job at Sweetwater?
While working in the electronic music lab and recording studio in college, they decided to add a technology lab, and Sweetwater won the bid to supply the equipment. I was very impressed with their aptitude and knowledge as well as the support the school received after the sale.
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Instruments you play:
Drums, guitar, bass, and some piano
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Gear you own:
There is way too much to mention it all, but the main pieces are my Focusrite Red8, Dangerous 2busPlus and MonitorST, DW Performance Series 7-piece kit, and, most importantly, my Gibson 335, which my Dad bought new in 1974, gigged out with for many years, and gave to me as a college graduation present.
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Family info:
Married since 1999 to my beautiful wife, Emily. We have five amazing daughters and one equally amazing son.
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Other stuff we should know about you (hobbies, talents, interests, etc.):
Other than music, I enjoy golf, working out, and philosophy. But what I look forward to most of all is spending time with my family.
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Guilty pleasure of choice:
Ice cream
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What did you dream about doing for a living when you were growing up?
Playing baseball with the Cleveland Indians (before high school when music took over my life)
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What do you enjoy most about being part of the Sweetwater team?
The fact that it truly is a team and each person uses his or her skills to ultimately give the client the best customer experience we collectively can.
Interview with Bob...
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I always deal with Bob. He helps me with all of my questions and concerns, which he always responds to in a timely manner. Bob and Sweetwater get 10/10 for customer service.
Derek from Miami Shores, FL
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My sales rep is Bob Mondok, who has been wonderful to work with since day one of buying from Sweetwater, which I have been for years. Another reason I go back, is because of the customer service I receive. Today I had Chris, and he was patient, and took care of each issue I had. I cannot recommend dealing with Sweetwater enough.
John from Rochester, PA
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I have been using Sweetwater for years. I've even made sure all the clients that I've helped build their studios bought from you too. Your customer service is absolutley the best. The free shipping and free 2 year extended warranty can easily add up to over $100 worth of savings, I'm not sure enough people recognize the benifit of that when they are shopping online. Not to mention you guys are always there to help troubleshoot if someone doesn't understand something. A few months back I needed an item you didnt have in stock so I purchased from another vendor. Worst experience of my life. I paid extra for next day shipping, then I was sent the wrong item and told despite the fact their online store showed the item as available, they actually said that isnt always updated they didnt have the item, and I was pretty much out of luck! Not only did I recieve the wrong item, that I needed bad enough to pay for overnight shipping, but they were not releasing the $1000 I paid so I could buy elsewhere for 2 weeks! I told my wife if I ever try to buy new gear from anyplace but Sweetwater to smack me in the head! Luckily I had the funds to make the purchase and ended up purchasing the out of stock item from you anyway. Got on a list and as soon as Focusrite (clarette interface) started shipping to vendors again, you got right on it and I had the item very quickly. Bob has been my sales rep for a while now and he's great. I contacted him about an item that wasn't even out yet. He got back in touch with me and I'm looking forward to getting it very soon. I think the vendor official release is on the 16th. We emailed back and forth about the options. I asked about payment but then was not looking at my emails for awhile. Bob already knew I was very excited about this new release, and called me on the phone so I could get this taken care of. Thanks Bob and the entire Sweetwater team. I recommend you guys to everyone. There is a difference. You've got a very loyal and satisfied customer here!
Michael from Las Vegas, NV
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Been buying from Bob Mondok, and only Bob Mondok for almost 20 years. Two different companies, and two colleges that I've worked for over the years buy from Bob. And when I came up to Gear Fest in 2019, what did Bob do? Came out and met me for lunch! Bob's the best!
Scott from Nashville, TN
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About a year ago, I purchased an electric bass from Sweetwater and started a business relationship with Bob Mondok. Since then, I've purchased several basses and a drum shell pack from Sweetwater and all have been delivered at a good price and excellent customer service by Bob. With all the big box musician supply houses on line now, having someone I can call when I need something is a huge benefit for Sweetwater and your customers. I can't say enough about how helpful and professional Bob has been with recommendations, pricing, and returns. I appreciate the efforts of Sweetwater and Bob.
Danny from Leesville, SC
