I have a curiosity about how things work. I often think "how can this be better or different?".
I use that drive to improve and excel in order to assist our customers who want get out the sound they hear in their heads out, whether live or recorded.
In my experience before Sweetwater, I worked in the broadcast industry building and tech supporting systems for clients such as Direct TV, Comcast, XMRadio, in the US, SKYY TV in the UK and Televisa in Mexico. I also worked for Pentax Corporation in Customer Support and Sales Support.
I'm a lifelong musician and "techie" and do my best to stay on top of all the latest developments in many area. I have years of experience playing and recording both live and in the studo.
I'm online contributing to several guitar oriented forums and I've written for publications like Premier Guitar.
On a daily basis, I use my skills and experience to help my customers solve their music and audio puzzles.
As your personal contact here at Sweetwater, please let me know anytime I can offer help or advice.
(800) 222-4700 ext 1371E-mail Robert
BFA in Studio Art from Arizona State University, 1st Lieutenant US Army signal corp (inactive.) Certifications from Allen and Heath, Apogee, Avid, Focusrite, Line6, SSL, Vivitek Waves. Video production classes with NAACP and Broadcast Denver. Sweetwater University.
Broadcast Automation Engineer with Encoda/Harris. Worked as a consultant, installer, and tech support for cable and over the air television clients all over the world.
Spanish fluently. Familiarity with Chinese, Swedish and American Sign Language
Recording, Computers/Networking, Signal Processing (concentration on pedal and effect systems for guitar/bass)
Enjoy reading/creative writing. Big movie buff. Studied painting and drawing in college, and I'm still active. Completely addicted to Instagram, photography is another avocation. Foodie.
My parents and all those who paved the way before me.
The Walking Dead, Diners/Drive-ins and Dives, Tiny House shows
We observe life and channel that into participation. Everything we do prepares us for the next challenge. We learn as much about what NOT to do as we do what TO do. We are not only audio consultants, we are often friends and collaborators with our customers.
No matter what you THINK you know, there's someone who knows more and you can learn from them.
Suhr guitar; MTD Kingston Basses; Noble Preamp/Di box, UA Pre, RNDI. Stevie Wonder - Songs in the key of Life, Big Wreck - In Loving Memory Of, Sugarcubes - Stick Around for Joy, Little Village - Little Village, Rush- Hemispheres, Michael Shrieve - Stiletto, D'Angelo - Voodoo, Allan Holdsworth - Road Games, Tribe Called Quest - Low End Theory, Tricky - Maxinquaye, King Crimson - Disipline, Thelonius Monk - Thelonius HImself, Miles Davis - Live at the Filmore. Meshuggah - I, David Torn - Cloud About Mercury
Excellent customer service, excellent product, excellent staff! I love that I can always reach a live person with questions. I always get individual treatment.
Kathy from Wilmington, NC
Absolutely amazed by the personal service on our order! It is obvious customer satisfaction is a priority. Your company would be the first place we would look for music related items. Great prices, great service and BTW, even the little touch of adding some candy made my kids very pleased! Thank you!
David from Renton, WA
I have to say it's the most personal order I've ever made from the pre-ship phone call, to the email, and finally the candy in the box. Thanks! I don't think I could beat the customer service even in a local shop
Chrystal from McMinnville, TN
From the customer service call after my order, to e-mailing me a copy of the invoice, to the great price, free shipping and candy in the box...a pleasure!
Rick from Gloucester, MA
I am amazed at the level of customer serivce I received for my first order. Great Job! The entire process was smooth and efficient. I also loved the candy touch. What a lovely treat!
Mary Ann from Point Pleasant Boro, NJ