Alan Reyes
Alan Reyes
I’ve been playing guitar for well over 20 years and was inspired after hearing the alternative and grunge bands from the ’90s, in particular the Smashing Pumpkins. I ended up learning their two hit albums, and that kicked off my venture into playing music. Ever since then, I’ve been on a constant quest to learn more guitar skills, music theory, and a constant curiosity for gear both vintage and modern.
After getting married in Florida, my wife and I moved to Nashville. Only two years after living there, I landed a job making guitar picks by hand. That led to going to NAMM shows in both LA and Nashville for years to promote the product and supply picks to artists. I’ve had the pleasure of meeting up with Neal Schon, Steve Vai, Joe Satriani, Eric Johnson, Tommy Emmanuel, Vernon Reid, Tosin Abasi, Dick Dale, Zakk Wylde, and many more.
Recently, we decided to move closer to my wife’s family in Indiana, and the opportunity at Sweetwater was a great fit.
As your personal contact here at Sweetwater, please let me know anytime I can offer help or advice.
(800) 222-4700 ext 3916
E-mail Alan-
Where are you from originally?
I lived almost all of my childhood in Florida then lived in Nashville for over a decade.
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What was your occupation before coming to Sweetwater?
Guitar pick artisan
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Why did you first apply for a job at Sweetwater?
When I came to visit, I was impressed by the culture and overall atmosphere.
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Foreign languages:
Spanish
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Instruments you play:
Guitar (electric, acoustic, and classical), bass, keyboard, and vocals
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Gear you own:
2007 Ibanez JEM 20th Anniversary
1986 Schon guitar made by Grover Jackson
1988 Schon Larrivee model
1988 Fender Eric Clapton Signature in 7Up Green
1996 Fender Strat Plus Deluxe
2024 Gibson SG Supreme Koa Top
Neumann U87 microphone
Neumann V402 Preamp
Purple Audio MC77 Compressor
Universal Audio Apollo Twin
17 Chase Bliss pedals:
Condor Hi-Fi, Brothers AM, Dirt Bird, Clean, Bliss Factory, Ayahuasca, Preamp MKII, Onward, Wombtone, Tonal Recall, Reverse Mode C, Mood, Mood MKII, Dark Work, CXM 1978, Blooper and Lossy -
Personal motto:
改善 Kaizen = continuous improvement. I was pleasantly surprised to see Sweetwater shares the same motto!
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Guilty pleasure of choice:
Singing karaoke in Spanish and Italian, especially songs by Andrea Bocelli
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What in your background prepared you most to help your customers with their audio needs?
Working in the music gear business for over a decade and going to multiple trade shows
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What is your favorite book?
The Rhythm of Success by Emilio Estefan
Interview with Alan...
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The item I wanted was in backorder. Alen Reyes reached out to me and wanted to know if I was will to wait for the item or order a different item. It is a pleasure to have some nice customer service while many companies and gone away from from customer service. Congrats to all involved.
Stephen from Bridgeport, NY
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I was recommended Sweetwater from a really good friend of mine and I took a good look and was very happy with the selection of products for Serato and Ableton, and the prices were great. Alan really set the experience apart from others. He called me about a product I was interested in, was knowledgeable, professional and helpful. In just a short time I've already made three purchases and intend to make more.
Kyle from Farmington, MO
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Excellent customer service, excellent product, excellent staff! I love that I can always reach a live person with questions. I always get individual treatment.
Kathy from Wilmington, NC
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Absolutely amazed by the personal service on our order! It is obvious customer satisfaction is a priority. Your company would be the first place we would look for music related items. Great prices, great service and BTW, even the little touch of adding some candy made my kids very pleased! Thank you!
David from Renton, WA
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I have to say it's the most personal order I've ever made from the pre-ship phone call, to the email, and finally the candy in the box. Thanks! I don't think I could beat the customer service even in a local shop
Chrystal from McMinnville, TN
