How to Order from Sweetwater:

Institutional, Educational, Nonprofit Sales:

How To Cancel or Change an Order:

We work hard to ensure that the product(s) you order from Sweetwater are the right fit for your needs and your budget. However, we recognize that on occasion you must cancel or change an order. The first thing to do is call your Sweetwater Sales Engineer at 1-800-222-4700. Many orders leave our warehouse within 24 hours, so it is sometimes impossible to stop your order from shipping. In this case your Sales Engineer will assist you with a Return Authorization request. While we maintain the most liberal return policy in the industry, some items cannot be returned for very specific reasons. These items include software and any item that is considered personal, such as an earphone or instrument mouthpiece.

Accepted Payment Methods

Sweetwater offers more payment options than any other online music retailer.

In addition to our very own Sweetwater Card and Sweetwater Easy Payments, we accept Visa, MasterCard, American Express, and Discover cards, as well as Diners Club, JCB, ACH Debit, PayPal, PayPal Credit, and Apple Pay in our online store. You can also pay with the Yamaha Music & Sound Card and the NAMM Music Money Card. We offer flexible leasing options online and accept cash at our Fort Wayne, IN showroom (do NOT send cash through the mail). We also accept Sweetwater Gift Cards.

Gear Exchange makes it easy to list your used music gear online, reaching millions of potential buyers who already happen to be Sweetwater customers. When you sell on Gear Exchange, you’ll have the option to redeem your earnings in the form of a Sweetwater Gift Card and pay ZERO fees — get more for your gear and put it toward your next Sweetwater purchase.

When will my credit card be charged?

If you place your order with a credit card, you will only be charged for items once they ship. That means if your order has some items that are on backorder, you will only be charged for those items once they ship.

If you place your order with PayPal, your order will be charged at the time of purchase.

Remember, each and every order you place with Sweetwater is reviewed and attended to by a highly-trained Sweetwater employee before your credit card is charged to ensure it receives the personal attention it deserves.

Sales And Use Tax Policy:

Sales/Use tax may be due on your purchase. Currently, Sweetwater collects sales tax on purchases delivered into the following states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming. Please refer to your state and local taxing authorities as you may be responsible for use tax on any untaxed purchase(s) in your jurisdiction. Electronically downloaded products may or may not be taxable based on each individual states’ tax laws.

Estimated Tax
Sales tax can be made up of a combined total of state, county, city, and district tax rates. For your convenience, we provide a sales tax estimate during checkout, and on your order confirmation summary. However, many factors can change between the time you place your order and when it is delivered. Because of this, your final sales tax charges may be different from the estimated amount.

Sales Tax Exemptions
If you are an organization that qualifies for a sales tax exemption in a state where Sweetwater is required to collect sales tax, please contact your Sweetwater Sales Engineer for assistance with your order.

Alabama Residents
Sweetwater will collect the simplified sellers use tax on transaction(s) delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue. Sweetwater's program account number is SSU-R009976859.

Create a Personal Account

You don't need a personal account to shop and order at Sweetwater. But registering for an account makes it easier for you to shop during future visits. Plus, with an account, you can view your order history anytime, and set up your preferences for receiving print and electronic communications from Sweetwater. It's easy to create an account, and you don't need to keep your credit card number on file if you don't want to.

To create a personal account or to log in to your account, just click the "My Account" link at the top of this page. Or, you can create your account when you check out.

If you have an account and you've forgotten how to access it, remember that your e-mail address is your user name. There's a link on the page to follow if you've forgotten your password. Or, call your Sales Engineer for assistance.