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Answers to most frequently asked questions.
Product Information
What is New Gear?
Sweetwater's volume means that new shipments of gear arrive at our loading dock every day. What that means to you is that the "new" gear you order is truly new, not pulled off of a showroom floor where it's been handled or played.
In special cases your Sweetwater Sales Engineer will personally open the carton and inspect your gear to make certain it is in proper condition and has all the necessary cables, connectors and manuals. They then sign off on your shipment and send it on its way. You can be confident your order will be ready to get up and running the moment you unpack it!
In the case of guitars and basses, we go even further! Every guitar and bass valued at $399 or more is inspected on arrival by one of our guitar experts before it gets added to our inventory, and each one goes through an extensive 55-Point Inspection Checklist before it ships out to your door! From our door to your door, your guitar is secure, safe and sound. Consider Sweetwater for your next guitar purchase - you won't be sorry.
What is Demo Gear?
At Sweetwater, we're so picky that what we call a "demo" is actually better than what most music retailers sell as "new" gear! Our gear hasn't endured hundreds of people a week plunking away at all the keyboards, fumbling through Stairway to Heaven on every guitar or playing with every fader and knob on a mixer or control surface.
What demo means to us is that we've had it out of the box, or maybe it was in a customer's hands for a few days and isn't "factory fresh" as a result. Every demo item we sell has Sweetwater's 2-year Total Confidence Coverage™ warranty, and has been tested and verified up to "new" specs by our factory-authorized technicians to make sure it's in perfect working order before we ship it to you.
When you buy a Demo item at Sweetwater, you get:
- 2-year Total Confidence Coverage™ Warranty!
- Products inspected and tested by our factory-authorized techs, guaranteed to function like new (or better)!
- FREE shipping on most items
- Equipment that will MEET or EXCEED your expectations!
Click HERE to browse our current inventory of Demo equipment. Purchasing demo gear from Sweetwater is a smart and safe way to save!
What Is B-stock Gear?
B-stock gear is inventory we buy directly from the manufacturer. Most typically, these items are repacks or refurbished units that are in perfect working order. If you are on a budget or don't need the shiny new penny in your arsenal, then B-stock items are a great choice that won't compromise on quality. Best of all, every B-stock item we sell also comes with Sweetwater's exclusive 2-year Warranty, so you can create with confidence.
When you buy a B-stock item at Sweetwater, you get:
- Sweetwater's exclusive 2-year Warranty!
- Products inspected and tested by factory-authorized techs, guaranteed to function like new (or better)!
- FREE shipping on most items
- Expert Sweetwater Support from a dedicated team
Click HERE to browse our current inventory of B-stock equipment.
What Is Used Gear?
Nearly all the used gear at Sweetwater has been previously purchased as new from Sweetwater. You can count on the fact that we only offer used items that are determined to be fully operational. Our award-winning, factory-authorized service department meticulously inspects all used gear before releasing it for sale. Of course, we stand behind every used item we sell with our exclusive 90-day Used Gear Guarantee. If any used item malfunctions or doesn't perform as expected, simply call your Sweetwater Sales Engineer, and we'll do what we can to make it right.
When you buy a used item at Sweetwater, you get:
- Used items that have been inspected and tested for full functionality by our factory-authorized techs
- Quality used equipment that is built to last
- FREE shipping on most items
- The gear you want, worry-free with our exclusive 90-day Used Gear Guarantee
Click HERE to browse our current inventory of used equipment.
California Proposition 65 Information
"Why does my package include a sticker that includes the information shown in the blue box below?"
WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.
Here's the story: A growing number of manufacturers are adding these notifications on their products in order to comply with a California law known as Proposition 65. This law was originally passed in the '80s to protect California drinking water, but it now requires manufacturers to notify California residents if their products contain even minuscule amounts of any one of 800 affected chemicals. Out of concern for health risks, this is a very conservative law. For example, a product can wind up being required to have a Proposition 65 label if there is just a more than one-in-100,000 chance of developing cancer if a person is continuously exposed to one of the listed chemicals, many of which are naturally occurring, for 70 years! Many manufacturers have chosen to act cautiously by including this message on every product they make, regardless of where it is sold.
But Proposition 65 goes even further by requiring retailers, restaurants, and entertainment attractions to post this information as well. Believe it or not, in California you'll find these warnings posted at Starbucks, McDonalds, and even Disneyland!
We care about your safety and well-being. Since California's Proposition 65 can sound scary or confusing to the rest of us, we want you to be informed when you make your buying decisions. If you'd like to investigate this law further, follow this link to the California agency that oversees it.
Still have questions?
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