24/7 Online Support Network:
Actual studies have shown that sleeping through the day and staying up all night is a genetic predisposition, usually found in musicians. That's why we created SweetCare, our web-based tech support to help you twenty-four hours a day, seven days a week. Once you've cracked open the manual on your gear to see if the answer to your problem is within reach (yes, you need to do this BEFORE calling), you can always speak with a member of our in house Tech Support team during normal working hours by calling 1-800-222-4700 (for some undisclosed reason, our techs like to get up early... go figure), or you can turn your browser to SweetCare, for our 24/7 online technical support!

Warranties & Service:
When it comes to service, we're downright militant. While most other music retailers don't even have a service department, or merely ship your unit back to the factory, we have an on-site service department that is bigger than the service departments of most manufacturers! We have an entire staff of installation technicians, operational experts and factory authorized service techs ready to help you. In fact, we are factory authorized to repair over 95% of the products we sell. Plus, our turnaround time is the fastest in the industry. Of course, always remember to talk to your Sales Engineer. Their specialty is to find ways to keep you working if your gear does need repair.

Repair Request:
Our SweetCare Center's Factory-Authorized Service Technicians can repair just about anything we sell, and usually turn gear around in less than a week. Here is just another way we deliver "The Sweetwater Difference." Contact us directly and we'll take care of your older gear, and most of your gear that's still under warranty.

Call the SweetCare Center at:
1-800-222-4700
Available Monday - Friday, 9:00am - 7:00pm
Saturday, 11:00am - 3:00pm
or, email us