Before you contact us,
you might try a few things first: |
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Check manuals and documentation for answers. Look for keywords in tables of contents, indexes and appendices. Many manuals also include troubleshooting sections. |
| 2. |
Our Knowledge Base may already have a solution recorded for you. A simple keyword search for your question or problem may provide a quick answer. |
| 3. |
If you're experiencing a problem, try isolating the cause. For example, if you're getting noise on a recording, try a different microphone, a different cable, and a different input on your system - each one at a time - and listen to see if/when the problem goes away. |
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| When you do call, be prepared with some information so our expert techs can help you find a solution quickly: |
| 1. |
Have your Sweetwater account information ready, including name, address and phone number. |
| 2. |
Be in front of your system ready with details on the system you're using including: product names, hardware, software, and how you have the system set up and connected. |
| 3. |
Have software and operating system versions ready. |
| 4. |
Be prepared with details on the question or problem, including any error messages and when they happen. |
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1-800-222-4700
Available Monday - Friday, 9:00AM - 6:00PM; Saturday, 11:00AM - 3:00PM
Current Sweetwater time is 4:59 pm EST
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When's the Right Time to Call?
Call when you need us; we're here to help. Keep in mind you'll get the fastest response during morning hours, and Monday is always our busiest day! If you do call and there's a wait, try using the "Submit Support Request" form above, and we'll call you back as quickly as we can - we promise. |
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