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The Roger Nichols Gear Collection
Welcome to Sweetwater's SweetCare online network, your source for technical support, user tips and resources, and more! Count on SweetCare to provide in-depth information about the gear you use.
Knowledge Base Over 20,000 Answers at Your Fingertips
Have a question about using your gear? You'll find answers to the questions we're asked most often in our ever-expanding Knowledge Base, featuring over 20,000 helpful articles written by our award-winning Tech Support department - the same people you speak with on the phone. These answers are available to you 24/7, 365 days a year!
 
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Contact Us


New! Exclusive! Sweetwater's FREE 2-year Warranty - Learn More
Before you contact us,
you might try a few things first:
1. Check manuals and documentation for answers. Look for keywords in tables of contents, indexes and appendices. Many manuals also include troubleshooting sections.
2. Our Knowledge Base may already have a solution recorded for you. A simple keyword search for your question or problem may provide a quick answer.
3. If you're experiencing a problem, try isolating the cause. For example, if you're getting noise on a recording, try a different microphone, a different cable, and a different input on your system - each one at a time - and listen to see if/when the problem goes away.
When you do call, be prepared with some information so our expert techs can help you find a solution quickly:
1. Have your Sweetwater account information ready, including name, address and phone number.
2. Be in front of your system ready with details on the system you're using including: product names, hardware, software, and how you have the system set up and connected.
3. Have software and operating system versions ready.
4. Be prepared with details on the question or problem, including any error messages and when they happen.
1-800-222-4700
Available Monday - Friday, 9:00AM - 6:00PM; Saturday, 11:00AM - 3:00PM
Current Sweetwater time is 11:02 am EST

When's the Right Time to Call?
Call when you need us; we're here to help. Keep in mind you'll get the fastest response during morning hours, and Monday is always our busiest day! If you do call and there's a wait, try using the "Submit Support Request" form above, and we'll call you back as quickly as we can - we promise.

Track Your Order



SweetTrack makes tracking your orders fast and easy. You can instantly find out the status of your order as it moves from our warehouse to your door.
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Need a Repair?


Did you know that Sweetwater's expert Service Department is factory-authorized to repair virtually every piece of gear we sell? Our Service Technicians have the training and expertise to fix your gear right, the first time. Plus, we can usually turn gear around in less than a week. It's just another way we deliver "The Sweetwater Difference." Simply fill out and submit a SweetCare Repair Request Form by clicking the button. If you prefer to contact our Service Department directly, you may do so by calling 800-222-4700 extension 6400.
Submit Request
Additional Resources...
SweetCare Remote SweetCare Remote
If you're on the phone with tech support about a computer hardware or software issue, we can log in to your computer to help diagnose the situation. SweetCare Remote is a safe, secure way for us to help you get up and running. Call us first and we'll help you set this up.

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Our Customers Say...

Absolutely, without a doubt, we get everything we possibly can from Sweetwater. I have a great relationship with my Sales Engineer. His advice is always right on. The service, support, and knowledge are definitely there.
Troy Henry, Raleigh, NC

Sweetwater Sound Inc.
5501 U.S. Hwy 30 W
Fort Wayne, IN 46818
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