Lightweight items (13 ounces or less) will be shipped via the United States Postal Service First Class Mail. This is trackable and normally arrives within one to three days. Heavier items ship via FedEx Ground or UPS Ground. Typical delivery time ranges from one to five days.

* Certain items, such as special order or oversized may not qualify for free shipping. Click for complete details

Have an APO or FPO address? Sweetwater is happy to offer FREE shipping via the United States Postal Service to your APO or FPO address. If you require expedited shipping, please call. We'll help find the shipping solution that works best for you.

(NOTE: If you should return your purchase, the cost of shipping will be deducted from your credit or refund.)

Additional Shipping Options:
If your order does not qualify for free shipping – or if you require a special shipping option – you will still enjoy very reasonable shipping rates. After entering your Zip Code on the Sweetwater Checkout page, we'll show you your shipping options and charges. Just select the method you prefer.

Sweetwater Shipping Options:

• FedEx Ground – U.S. only. 1–5 business days within the contiguous U.S. Delivery by the end of the business day.
• UPS Ground – U.S. only. 1–5 business days within the contiguous U.S. 6–7 business days to Alaska and Hawaii.
• FedEx Saver – U.S. only. Delivery to businesses by 4:30 p.m. and to residences by 7 p.m, in 3 business days.
• FedEx 2 Day – U.S. only. Delivery by 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).
• FedEx Standard – U.S. only. Next-business-day (Monday-Friday) delivery by 3 p.m. to most addresses; by 4:30 to rural areas.
• FedEx Priority – U.S. only. Next-business-day (Monday-Friday) delivery by 10:30 a.m. to most addresses; by noon, 4:30 p.m., or 5 p.m. in remote areas.
• Require Signature for Delivery ($2) – This service is available for all the delivery options above. It ensures that your order will only be delivered when you are present to sign for the delivery, preventing packages from being left at your door when you’re not home.

In certain situations (such as unusually large or heavy items), we'll work with you to determine the most effective and economical shipping method. Call us at (800) 222-4700 for assistance.

Delivery Times:
Thanks to a special arrangement with our principal carriers, we have the latest same-day shipping cut-off time in the industry.

Typical delivery times per carrier:

• FedEx Ground: 1-5 business days to every deliverable address within the contiguous United States, 3-7 business days to Puerto Rico. Upgrades to Overnight and Second Day are available; see checlout for prices.
• UPS Ground: 1-6 business days within the contiguous United States. Upgrades available for 3 Day Select (ground) 2nd Day Air, and Next Day Air, with additional upgrade to early morning 2nd and Next Day Air.

International Shipping:
Due to manufacturer restrictions, we are limited in what we can ship outside of the United States. Please call us to find out if the item(s) you are interested in can be shipped internationally. The following are exceptions to this policy (some restrictions apply for these destinations):

• Puerto Rico
• US Military addresses (i.e. APO and FPO addresses)
• Locations that use a US Postal ZIP Code, such as Guam, The Virgin Islands, etc.
• Call your Sweetwater Sales Engineer at (800) 222-4700 for more information.

Check Your Order Status Online:
SweetTrack® can track your order for you and give you up-to-the minute information on its location. It's a secure and convenient way to keep tabs on your order all the way from our door to yours. We want you to enjoy your Sweetwater experience from start to finish!.