Alesis IO2 Driver Problems - Sweetwater Tech Support A+

I got the IO2 two days ago, loaded the drivers, plugged in the device into my PC... device "UKNOWN" urgh... I spent 40 minutes on the phone with the Alesis support team and the guy basically gave up on me. I called Sweetwater Tech Support this morning and Mike had the problem solved in under three minutes. That's less time than I spent on hold with Alesis (on my dime, no toll free number)... So I give you guys an A-plus on customer service! I'll give some feedback on the product soon, but regardless of how it functions, you guys stood by me to solve the driver problem. Thank you.

It gets the job done

Well, the iO/2 does a job; neither a great nor a terrible job - just a job. I don't know if the "i" and the "o" stand for "in and out," but I've found the performance to be one way. In or out, not both. That is a major drawback when trying to monitor an overdub session, which is pretty much all you can do with two channels. But do what it wants - not what you want - and it works flawless everytime. Low-latency, ok preamps, DURABLE as a tank - it does a job.