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Guitar listed as mint. Upon arrival, it was not playable. Strings scrubbed frets along the entire neck. There was no truss rod adjustment tool and no case. I ordered a Truss rod tool from Ebay (waiting days) only to discover it did not fit the guitar. After more research, I learned that a simple 1/4-inch nut driver from a hardware store would do the job. Once I adjusted the truss rod, I enjoyed a playable guitar. This Taylor guitar really is in mint cosmetic condition. I have ordered a new case to protect the instrument. Although I like the guitar now, I don't want to repeat this experience.