Used Music Gear & Audio Marketplace - Gear Exchange
 
Bainbridge, PA
Sweetwater Customer Since 2020
(17)

Small basement online store buying and selling used guitars specializing in pointy guitars and all things metal.

Seller Review Summary

3.5 out of 5
17 Customer Ratings

Seller Reviews

Purchased By: B***r Date Ordered: May 22, 2025 Date Reviewed: June 18, 2025

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Jackson RR1 arrived with a completely broken neck, splintered all the way through and including the fretboard. What was weird about it was paper had been taped around that area of the neck. That, along with no case damage or splinters in the case lead me to believe the guitar was shipped with a broken neck. I reached out to the seller multiple times and had to escalate it to Sweetwater. The seller prolonged the process by not replying to them either it seems as it took over a week to get a return approved. Then the seller missed accepting the guitar, causing more delays. I still haven't heard a word from the seller in this entire process. The guitar was described as Excellent condition but there were several dings and chips on the body not pictured or mentioned. The smell of smoke was also bad but nothing compared to the damage. This is the first negative review I've had to leave a seller with years of dealing on different sites but I would strongly suggest avoiding this one.
Purchased By: C***. Date Ordered: May 21, 2025 Date Reviewed: June 11, 2025

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After buying and receiving I read couple other comments about the cigarette smoke smell. This is not minor it’s as if it was out in a barbecue smoker grille .took me 2 Days of heavy cleaning to be able To tolerate it. . The power chord was not in listing that needs replacing as 2” of the shielding was musing and covered with black tape . One the inputs in extension cabinet is broken won’t clamp in. It does work . Seller should do a detailed description of product. .
Purchased By: J***. Date Ordered: May 22, 2025 Date Reviewed: May 24, 2025

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People were WHINING about cigarette smoke in other reviews for GuitarzFromHell. I say fire it up! GuitarzFromHell has cool guitars and stuff the guitar I got kicked butt! (THEY WONT LET ME SWEAR IN THIS REVIEW !) If cigarette smell bothers you.You ain’t metal! I’ll definitely buy off of GuitarzFromHell all day long! I don’t ever leave reviews but I liked the guitar I got so much I had to say hell yeah! GuitarzFromHell kicks butt definitely buy from him. You ain’t metal if smoke bothers you! Thanks again GuitarzFromHell you’re the best. And fire it up all day long! Fire it up fire it up fire it up!!!!!!!!!!!!!!!
Purchased By: T***T Date Ordered: May 7, 2025 Date Reviewed: May 21, 2025

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I would strongly recommend against buying anything from this deceptive seller. The guitar was nowhere near 'excellent' as described. I looked over the pictures very carefully and felt I knew what I was getting but I was misled. I expected it to smell like cigarettes, which it did however there were far more issues beyond just that. Multiple holes in the guitar from strap mounts being re-located. A ding to the side of headstock. A significant ding on one of the body points which has cracked the front & looks like it could give way at any moment. The neck has several gouges that you can certainly feel when playing. Some cracking on top where the neck joint is, various scuffs/scratches on points and on the front/back & lastly, the nut looks like it was maybe replaced & not done very well. NONE of these issues were pictured or represented as they should have been in the listing for this guitar. Had to engage Sweetwater for help. Do yourself a huge favor & steer very clear of this seller!!
Purchased By: J***o Date Ordered: April 5, 2025 Date Reviewed: April 19, 2025

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This will be a 2 part review. For this purchase, guitar did not arrive as described. There were paint chips on the fins that were not disclosed and seller only took photos of the good sides. New bridge was advertised and received an old used bridge. Packaging was well, but odd. Strange odor in box. Reached out to seller and was ignored. Sweetwater reached out and seller ignored them as well. Sweetwater made the decision and gave a partial refund. previously a guitar was purchased by me from this seller and the seller stopped responding. Said guitar was dropped off and shipped but it never was, seller stopped responding entirely. Sweetwater got involved and seller ignored them too. Order was cancelled. Seller consistently ignores customers, dishonest in descriptions and not truthful photos. Sweetwater verified this is an ongoing issue with this seller with others as well. Ignore seller response on review. Very dishonest sweetwater needs to ban this seller. Avoid this guy at all costs.
Purchased By: T***6 Date Ordered: April 3, 2025 Date Reviewed: April 14, 2025

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Everything is great accept the case smells like 1 million cigarettes were smoked 🚬 in it, God Damn!!!
Purchased By: B***. Date Ordered: March 24, 2025 Date Reviewed: March 31, 2025

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Guitar shipped out very quickly. Packed so well it could survive the apocalypse. Extremely happy with my purchase. Thank You! \m/
Purchased By: j***k Date Ordered: February 27, 2025 Date Reviewed: March 7, 2025

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Bought this awesome guitar and had it in under 10 days. This was my first resale online purchase of an instrument. Would highly recommend this guy. Guitar came shipped and packaged safety in as good or better condition than stated. It took the seller a day or 2 to get back to me so If you don't immediately hear anything don't fret/fear the worst. 5/5
Purchased By: M***o Date Ordered: January 9, 2025 Date Reviewed: January 14, 2025

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Purchased By: A***. Date Ordered: January 1, 2025 Date Reviewed: January 13, 2025

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My wife gifted this amazing instrument to me for my birthday. Here's my overall review: -Seller had communicated sufficiently with her and answered all of her questions professionally. -Shipping: This seller went above and beyond insuring that despite the case, that the guitar was well wrapped both in and around the case. -The seller had threw in extra string wipes and a spare new 9 volt battery for the active EMGS. Downside: -Despite how well wrapped it was, one of the "V" tips chipped off. Not his fault. It did appear that since 2006 it had broken off before and was partially repaired. This is not an issue and was able to properly repair it. -I've seen a couple of reviews mentioning cigarette smoke. This honestly was not a big deal because I was able to fabreeze it and haven't smelled it since. I've been playing nearly 20 years now and been wanting this guitar since I started playing. Guitarzfromhell did exceptionally well and I highly recommend it. Thank you for your effort.

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