What happens after I make a sale? When do I get paid?

To help protect our community of buyers and sellers, your first few sales may include an extended payout timeline (typically an additional 1-2 days after item delivery is confirmed). Once that period is complete, your funds will be released either to Hyperwallet or as a Sweetwater Gift Card, depending on the payout method you selected.

Here’s an overview of how the Gear Exchange payout timeline works:

Gear Exchange may determine, at its discretion, that certain additional verification processes are needed prior to payout, which may delay initiation of payout to you (typically an additional 1-2 days). Gear Exchange relies on various risk factors (and whether and how these factors have changed over time) to determine if and how closely your payout may be reviewed:

Gear Exchange also reserves the right to perform additional verification for payouts if/when fraud is suspected, in order to investigate further. In such cases, someone from our team may reach out to verify your identity. This is for your protection and ours.

Separately, if we believe that a seller's actions may result in excessive buyer disputes, chargebacks, increased risk of fraud, or other claims, or if applicable law requires it, then we may, at our discretion, initiate a payout delay on the seller’s balance (and on any accounts Gear Exchange determines are related to the seller account in question).

In some cases, payout transfers could be temporarily delayed by an issue at Gear Exchange, Hyperwallet, other third-party service providers, or a seller’s bank. We’ll do our best to communicate with any affected seller as soon as we can.

After a few successful sales and at least one month of selling on Gear Exchange, your account may be eligible for the “Fast Payouts” program. Fast payouts will be initiated as soon as the order status is In Transit — typically within a few hours of the first shipping scan.