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We had a very tight schedule for the delivery (2 days) as I was travelling from Brazil to the USA to get the item. Despite all the risks and potential issues, Tim made everything he could to make it work, and it did work. He even acted as a psychologist calming me down when the FedEX tracking system consistently (yes, consistently) led me astray. I'm now a happy 5059 owner thanks to Tim. Absolutely recommended.