Preventative maintenance and service

Physical equipment

• Inventory of equipment per original specifications (when available) — record all equipment not present
• Clean the racks, replace filters, clear vents, and verify that hardware is installed properly
• Inspect and test I/O panels
• Confirm that there are no obstructions to proper equipment ventilation
• Verify that equipment is connected solidly per original specifications (when available)
• Inspect all mounts, rigging, and safeties
• Confirm that all labeling is present and correct
• Verify that cable supports are used and all terminations are free from stress

Audio system

• Test and adjust wireless microphone systems
• Confirm signal flow and proper routing on console
• Confirm system gain structure and ensure that levels are consistent
• Verify responsiveness of console faders and buttons
• Review DSP configuration and adjust system tunings (as needed)
• Measure SPL uniformity and record data for reference
• Record and document impedance sweeps on all passive speaker cabinets
• Update software and firmware (as needed)*
• Verify digital audio networking configuration and routing

Video system

• Inspect projector lamps and filters
• Inspect projector for focus, symmetry, and specified illumination
• Verify EDID settings and operations and confirm resolution agreement across devices
• Verify that all video sources are routing to expected destinations per original specifications (when available)
• Verify satisfactory lip sync (based on system capabilities)
• Verify focus and proper configuration of camera image quality
• Verify proper LED video wall resolution and scaling

Lighting System

• Confirm DMX communication and refresh rate
• Confirm that proper fixture addressing per original specifications (when available)
• Confirm console fixture profiles match the lighting fixtures
• Visual (ground) inspection of all fixtures
• Verify fixture brightness and color uniformity
• Verify responsiveness of console faders and buttons
• Inspect fixtures for loose parts and noises

Control and network integration

• Verify network connectivity between all devices
• Confirm all IP settings and accuracy of subnets/VLANs
• Verify that control systems operation matches control scope

Training

• Up to two hours of on-site training for staff

*About Software and Firmware Updates

It’s important to understand how a software or firmware update will affect your system. In many cases, updates can cause equipment to lose compatibility or communication across the system. Our philosophy is to take an informed approach to updating components. We will not perform an update to your equipment unless it provides fixes for features that aren’t working as intended or improves the operation of hardware or peripherals without disrupting service to the rest of the system.